Cofton Park Manor Care Home Also known as Cofton Park Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care,treatmentand support achieved good outcomes and promoteda good qualityof life, based on best available evidence.

This is the first assessment for this newly registeredservice. This key question has been ratedGood.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care,well being and communication needs with them.Initial assessments contained information and involvement of the person themselves as well their loved ones and professionals involved in the care of the person. The manager told us they were reviewing and improving their assessment process to include the person spending time in the service to ensure they were compatible and observe how they adapted when in the service environment.Information in care plans and risk assessments contained the information staff needed to provide safe care and support, and there was a focus on the information being person centred.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Establish evidence based tools were used in the care and support of people, for example, the Waterlow score was used to assess and monitor the risk of skin breakdown in people. However,tools to assist in the measuring of pain to ensure the most appropriate use of pain relief were not used. The management team reviewed this and implemented a pain score once we had identified his with them.

The provider was striving to maximise the quality of approaches to dementia care and had a dementia strategy and a dementia lead to train and support staff and to ensure care reflected the very latest evidence and research. This was due to be fully implemented later in 2026.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.Health professionalstold usthey worked well with the management and staffwho support people using Cofton Park Manor. One professional said, “The staff and manager of the home are always welcoming and have been proactive about the health of their residents.”

The provider supported people to manage their health and well being to maximise their independence,choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.There was a clear approach to ensuring people were supported to live healthier lives,we saw staff support people to maintain movement for example one person was being supported to walk around the home to promote mobility and where people required wheelchairs to engage in the activities in the home this was never a barrier and staff facilitated this quickly so people did not miss out on opportunities. Food was prepared to meet people’s specific dietary needs and there was ongoing support from doctors and health professionals to maximise people’s health.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.There were effective handovers of information between shifts,and we found staff knew people’s needs.Most monitoring was accurate and up to date however,there were some gaps identified in the recording of repositioning for a person,it was not clear if it had been carried out in line with their assessed needs. The management team took this feedback and acted immediately to ensure records were reviewed and its importance reinforced with staff.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.People told us they were supported to make active choices in their care.We saw staff take time to ensure people were involved in how their care and support looked and people’s wishes were recognised and acted upon. Staff had knowledge of the Mental Capacity Act (MCA) and understood the principles behind best interests and capacity to consent. We identified where aspects of records of decisions needed some improvement.Where decisions had been made in cooperation and involvement of the person concerned,this was not always reflected in what was written. We found on occasions the management team were signing on behalf the person, this is not in line with best interests or enabling choice.We were assured this was how it was recorded on the electronic system and not how choices had been made. The management team took immediate steps following this being identified to ensure these decisions were revisited with the individual and the for the records to accurately reflect a person’s choices.