Cofton Park Manor Care Home Also known as Cofton Park Manor Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignityand respect.

This is the first assessment for this newly registered service. This key question has been ratedOutstanding.This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.

This service scored 100 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at treating people with kindness,empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.Staff were extremely kind and compassionate in their approach. We saw staff speak to everybody they encountered during their caring duties and the atmosphere was filled with positive and supportive interactions. People were made to feel at the centre of all that happened and made to feel important and respected. Care was taken by staff to ensure people were afforded the upmost dignity and respect.One person who had loved creating artworks was able to hold an exhibition of their paintings in the service, staff arranged for canopies and food and drink making it a special premiere to celebrate their achievements. The person added their own quote as feedback of the experience to the provider saying, “‘I was overjoyed to see everyone interested in my paintings.” This demonstrated an approach which gave people respect and dignity.

The provider treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The provider took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.The whole approach to care and the attitude of staff was to ensure people were always treated as individuals. Where people had specific wishes for end-of-life preparations, the management team and staff worked to reflect the individuals preferences, this had included arranging a bagpiper for one person and a family gathering for another. Opportunities and activities were planned in conjunction with the people taking part and staff supported people to have a say in what they wanted. One person had wanted a rave with dance music, so a DJ was sourced together with lighting and music and a party atmosphere was created. One staff member told us, “Nothing is really off limits, if we can make something happen for someone we will. We want people to feel special.”One relative told us, “A lot of staff will always go the extra mile for people.” Another relative said, “The home is absolutely faultless.”

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care,treatment and well being. People’s rights as individuals was promoted and supported by staff. Where people were located in other areas of the service due to health or mobility, staff did not allow this to limit people’s choice and control. We observed a group activity with external entertainment,staff allowed time to ensure anyone who wanted to attend were able to, this meant for some people preparation and support with their mobility and wider consideration of their needs while taking part in the activity. This was no barrier to staff who were organised, enthusiastic and ensured people’s wishes to take part were supported. Systems and processes promoted independence choice and control, people were able to make special requests important to them and we could see how this then influenced how their care and support was provided. One person had discussed how at the age of 17 they had owned and cared for a vintage car before needing care. They told staff the car had been sold and they wondered what had happened to the car as it had been very special to them. As a result the management team with collaborative working between the family and staff researched where the car was and arranged for it to be brought to the home so they could see it again.We saw the photographs of this day and could see it was very special to the person.Another person had discussed in a care review their wish to see an old friend who now worked for the theatre. Staff arranged for the friend to perform songs from the musicals on stage, this was then projected onto the big screen in their cinema room. The photographs from the event shows a very happy person with their friend enjoying this performance. There was a real focus from the management team and staff to make wishes happen for people and to make something special for people.

The provider was exceptional in how they listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort,concern or distress.The provider took active steps to ensure the involvement of people to shape and mould their care.Staff were exceptional in how they communicated between themselves,we saw where staff had concerns other staff were nearby to offer assistance. People we spoke with were very positive about their experiences in the service and felt they had all of their immediate needs responded to quickly. One person told us,“Staff are so quick when you need them, just ask and they will make sure it happens!”One health professional told us, “This really is the best home I have known. It is an excellent and caring home.”Another health professional said, “This is the cleanest and nicest home I visit.”

The provider always cared about and promoted the well being of their staff, and was exceptional at supporting and enabling staff to always deliver person-centred care.Staff we spoke with all felt involved and empowered to have a positive impact upon people in the service. Staff were extremely motivated and happy throughout the days we were inspecting and were keen to share the good practice and person centred care they strove to deliver.Staff told us they were encouraged to be creative and gather and act on ideas. Staff felt there were good levels of training, opportunities for career progression and training throughout the service.Staff told us of their dedication and enjoyment of working the service.