The Face Medic

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The clinic’s ethos was displayed on their website. The clinic aspired to provide the best standard of care to every client. The clinic was client-focused but took a highly responsible approach to the services it delivered.

Staff at the clinic had the capacity and skills to deliver high-quality outcomes. They were knowledgeable about issues and priorities relating to the quality and future of services, including changes within the medical aesthetic sector.

The Freedom to Speak up arrangements were appropriate to the range of services provided and the small team delivering these services.

Although there had been no Freedom to Speak Up concerns raised previously, information was available for staff as to who to approach and how to raise an issue should the need arise.

Policies and procedures to promote equality and diversity were in place and staff also received regular training relating to equality, diversity and inclusion.

The clinic had clear responsibilities, roles, and systems of accountability and governance. The governance arrangements were appropriate to the range of services provided and the small team delivering these services.

Although the service had only a small team, regular discussions took place and learning was shared and implemented.

Staff took patient confidentiality and information security seriously.

The clinic acted on current information about risk, performance and outcomes, and shared this securely with others when appropriate.

Staff engaged with people’s GP surgery to share clinical information, with consent, relating to a person’s care and treatment. For example, the clinic had a procedure in place to inform a person’s GP when they were prescribed any medicines.

There was a focus on learning and improvement. Staff were able to describe ways that the service had been improved using information from different sources, including feedback from those who received treatments. The lead clinician was engaged in continuous formal and informal learning programmes.