The Face Medic

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The clinic made sure people were at the centre of their care and treatment choices.

Our review of clinical records showed people were supported to understand their individual condition, the expectations of treatment and were involved in planning their care.

Staff spoke clearly about building relationships with people and delivering bespoke individual treatment plans.

Staff understood the health and care needs of people who used the clinic, so care was joined-up, flexible and supported choice and continuity.

We saw that the practice worked in partnership with other services, where appropriate to meet people’s needs.

The clinic supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Staff communicated and provided information in ways that supported people to understand their treatment. They provided information about their health and treatment options to enable informed decision-making.

Information provided by the service met the Accessible Information Standard. People were informed how to access their care records.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. This included automatic text messages following their treatment and a suggestion box in the clinic.

At the time of inspection, the clinic had not received any complaints from people who had used their services.

They involved people in decisions about their care and told them what had changed as a result.

The service made sure that people could access the care, support and treatment they needed when they needed it.

From the feedback collected by the service which we reviewed, people reported timely access to initial assessment and treatment.

Waiting times, delays and cancellations were minimal and managed appropriately.

The clinic was on the ground floor and was accessible for people with additional mobility needs.

Outside of the service’s opening hours, people had access to support by telephone.

The Face Medic is a private self-funding clinic. Staff identified people who may need additional support to use the service, such as written information in a larger font size.

Before providing treatment, people attended for a consultation, where staff discussed with them the risks and benefits of any treatment and answered any questions.

Feedback provided by people using the service was positive. Staff treated people equally and without discrimination.

People were provided with information about what to do if they required support post-appointment and any other future options.