The Face Medic

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services, when appropriate, to achieve this.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Staff used national guidance and templates to support the review of people’s wider health and wellbeing prior to treatment.

Feedback from people using the service was positive. People felt involved in any assessment of their needs and felt confident that staff understood their individual and cultural needs.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. Clinical records we saw demonstrated care was provided in line with current guidance.

Clinical and non-clinical staff worked well as a team to support people.

Staff had access to the information they needed to appropriately assess, plan, and deliver people’s care, treatment, and support.

The service understood when it may be necessary to work with other services to ensure continuity of care and had arrangements in place for this.

The clinic routinely monitored people’s care and treatment and satisfaction to ensure outcomes were positive.

People were advised about possible expected and unexpected side-effects following treatment. People received appropriate follow up and had access to telephone support when the clinic was closed.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The clinic told people about their rights around consent and respected these when delivering person-centred care and treatment.

Attendance at the clinic was initiated by people. If people expressed an interest in taking up treatment, they were given sufficient information about the range of treatments available to reach a decision on whether to progress with a particular treatment.

From our review of records, we saw the clinic monitored the process for seeking consent appropriately. Staff understood the requirements of legislation and guidance when considering consent and decision making.