The Face Medic

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The clinic always treated people with kindness, empathy and compassion and respected their privacy and dignity. This was reflected in the patient feedback we reviewed. Arrangements were in place to promote people’s privacy.

The clinic treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. Staff described examples of when they took account of people’s strengths and abilities, when accessing services.

Staff gave people timely support and information. The service worked closely with people to understand and manage their expectations and their experience.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff recognised the importance of people’s dignity and respect. Staff displayed an understanding about people’s reasons for seeking treatments and sought to ensure that people fully understood the risks and potential benefits.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs to minimise any discomfort, concern or distress.

Feedback indicated staff were flexible to accommodate people’s needs and they took time to observe, communicate and engage people in discussions.

The service had a small, well-established team who worked well together and supported each other to deliver person-centred care.