St Anthony's Hospital

People were involved in decisions about their care and treatment and were provided with information in a way they could understand. The service encouraged feedback and people knew how to raise concerns or complaints. The service monitored access to care and made reasonable adjustments to support people whose needs may otherwise create barriers to access. Leaders worked to reduce health and care inequalities through service planning, quality monitoring, staff training and the use of feedback. People were supported to make informed decisions about their care and treatment, including understanding their right to decline or withdraw from care.