Renew Skin & Health Clinic Limited Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – We looked for evidence that people and communities were always at the centre of how care was planned and delivered. We checked that the health and care needs of people and communities were understood, and they were actively involved in planning care that met these needs. We also looked for evidence that people could access care in ways that met their personal circumstances and protected equality characteristics.

This key question is rated as good. This meant children and young people’s needs were met through good organisation and delivery.

We have not awarded this service a score for Responsive.

Find out about when we will not publish a key question score and what we look at when we assess Responsive.

The service made sure children, young people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Staff told us they discussed all the treatment options available to patients, their parents and carers. A review of patient files showed that the service discussed how the condition impacted the patients self-esteem and confidence. The service completed a social impact scale to see how the patients condition was impacting their daily lives and goals. Aftercare and emergency point of contacts were explained to patients and daily follow up organised following the procedure.

The service explained the risks of procedures to patients and recommended the least invasive treatment option. For example, if a problem could be treated with medicine, they would recommend this before a surgical intervention. We saw evidence that if a patient’s condition had been caused through lifestyle, staff would give the patient information to help them live a healthier lifestyle.

Please refer to the previous inspection report published June 2025.

The service understood the diverse health and care needs of people and their local communities. This meant care was flexible and supported choice and continuity.

Please refer to the previous inspection report published June 2025.

The service supplied appropriate, accurate and up-to-date information but written information was only available for patient’s whose first language was English

Please refer to the previous inspection report published June 2025.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care.

Please refer to the previous inspection report published June 2025.

The service made sure that people could access the care, support and treatment they needed, when they needed it.

Please refer to the previous inspection report published June 2025.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Please refer to the previous inspection report published June 2025.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future.

Please refer to the previous inspection report published June 2025.