Renew Skin & Health Clinic Limited Ltd

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – We looked for evidence patients were always treated with kindness, empathy and compassion. We checked that people’s privacy and dignity was respected, that they understood that they and their experience of how they were treated and supported mattered. We also looked for evidence that every effort was made to take people’s wishes into account and respect their choices, to achieve the best possible outcomes for them.

There were no children or young people booked for an appointment on the day of our visit. We reviewed 7 patient files and there was evidence that care and consideration had been given to the needs of children and young people.

This key question is rated as good. This meant people were well-supported, cared for and or treated with dignity and respect.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Please refer to the previous inspection report published June 2025.

The service treated people as individuals. Staff took account of people’s strengths, abilities, culture.

Please refer to the previous inspection report published June 2025.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Please refer to the previous inspection report published June 2025.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Please refer to the previous inspection report published June 2025.

The service cared about and promoted the wellbeing of their staff. They supported and enabled staff to deliver person-centred care.

Please refer to the previous inspection report published June 2025.