Hill Barn Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. There were effective systems in place to make sure people, and their relatives, where appropriate, were involved in reviewing and updating their care plans. A ‘resident of the day’ system is in place; this ensured that every person was encouraged to discuss the care they were receiving regularly.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff had a good working relationship with local health professionals and made sure that people received joined up care.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People received information in a way that met their individual needs. The menus contained pictures of the dishes offered. This enabled people to make informed choices. People living at the service received surveys which included facial pictures to help them express their feelings, support was also in place to help people complete these.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

Regular ‘resident and relative’ meetings were held.

The service uses a digital log in system that all visitors use to sign in and out of the premises. When visitors are signing out, they are prompted to provide feedback. Feedback is regularly reviewed and any concerns are investigated. We received positive feedback from relatives about being involved in care plan reviews and being kept informed of people’s changing needs.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People were supported to attend appointments such as hospital appointments. The need for referrals to health care professionals such as dieticians were identified and made in a timely manner.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The service had systems in place to raise concerns on behalf of people where they felt they had not received the appropriate care and support to meet their needs when outside of the service. For example, concerns after a hospital admission.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Care plans included detailed information about people’s wishes at the end of their life, including details of any resuscitation and hospital admission decisions that had been made.