Last updated 6 July 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was carried out by one inspector over two days. The first day was on 10 May 2017 and was unannounced; the second day was 11 May and was announced. We were assisted by an expert by experience on the first day. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert had experience of mental health.

Before the inspection we looked at information we already held about this service including previous inspection reports and notifications which are important events the provider is required to tell us about. The service had completed a provider information return which gives information about the service and how they are meeting the regulations of the Health and Social Care Act 2008.

On the days of our inspection visit, we met with and spoke with seven people using the service, the manager, five care staff and one health care professional. We looked at three people’s care and support plans and other records showing how the service was managed including staff records and medication records. We spent time at the service observing the care and support being provided to people and observing the interactions between people and the staff supporting them.