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Hazeldown Care Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 25 February 2020

About the service

Hazeldown care home is a residential care home, at the time of the inspection personal and nursing care was being provided to 13 people living with a mental health condition. The service can support up to 18 people. People living in the home are accommodated on two floors in one period building adapted for the use as a care home.

People’s experience of using this service and what we found

Governance systems required further development to inform and drive improvements in the service. People’s risk assessments did not always identify risk or provide enough guidance on how to manage identified risks. Systems to ensure staffing levels were adequate needed further work.

People felt safe living in the service. Risks to people, including from the environment, were managed in practice. People received their medicines safely.

People were supported to eat a balanced diet. Staff were competent and received training in how to meet people’s needs. People’s health care and needs relating to their living environment were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who knew them well and encouraged their independence. People were supported to express their views and be involved in decisions about their support.

People received individualised and person-centred care that met their needs and preferences, this included the provision of appropriate activities. Information on the service was provided to people. People’s concerns or complaints were addressed and resolved.

People and staff spoke positively of the management team and their leadership in the service. There was a positive open and person-centred culture in the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 3 January 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 25 February 2020

The service was not always safe.

Details are in our safe findings below.



Updated 25 February 2020

The service was effective.

Details are in our effective findings below.



Updated 25 February 2020

The service was caring.

Details are in our caring findings below.



Updated 25 February 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 25 February 2020

The service was not always well-led.

Details are in our well-Led findings below.