Hill Barn Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were observed to treat people with kindness and respect, and we saw positive interactions between staff and people. People were seen to respond positively to staff, and the home had a warm and light atmosphere.

We received positive feedback from people’s relatives, 1 relative told us, “The carers are superb and so very caring.” While another relative said, “I can’t fault the care. We could not be happier with how [family member] is cared for.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans included people’s likes and dislikes, personal histories and what was important to them.

People’s bedrooms were observed to be decorated to their individualised tastes.

We received positive feedback from relatives, with 1 relative saying, “All carers are pleasant and engage well with the residents.”

The provider promoted people’s independence, so people had choice and control over their own care, treatment and wellbeing.

People's communication needs, preferences and support they required were clearly recorded in their care plans. People were encouraged and supported with pictural menu cards if needed to choose their own meals.

A staff member told us, “Residents choose when they want to get up and we ask them what they would like to wear, eat and do that day.”

The staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were observed to respond to people’s needs during on-site visits, this was done in a kind and compassionate manner. Staff spoken with had a good understanding of people’s needs.

We received positive feedback from relatives, 1 relative said, “They provide responsive and timely care.” Another relative said, “Staff know what they’re doing, and all staff are highly responsive.”

The manager cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff spoke with told us they did not feel there were always enough staff on and did not always have time to complete documentation.

Staff received regular supervisions and staff meetings were held frequently.

All staff spoken with provided positive feedback about the manager and the support they receive. 1 staff member told us, “[Manager] is brilliant and we have a really good relationship with her.” Another staff member said, “The manager is very supportive here. I can go straight to her if I need to.”

Staff spoke proudly about their roles and highly of each other.