North Ormesby Dialysis Unit

This is the first assessment of this Quality Statement for this unit. This key question has been rated good.

We assessed 5 quality statements for this key question. Service users were always treated with kindness, empathy, and compassion. Service users’ privacy and dignity was respected; they understood that they and their experience of how they were treated and supported mattered. Every effort was made to take service users’ wishes into account and respect their choices, to achieve the best possible outcomes for them. We found evidence of workforce wellbeing and support.