- Independent hospital
North Ormesby Dialysis Unit
Report from 14 May 2025 assessment
Contents
Ratings - Dialysis services
Our view of the service
North Ormesby Dialysis Unit is operated by Diaverum UK Limited, an independent healthcare provider. It is contracted by NHS England to provide renal dialysis to NHS patients over the age of 18. Patients are referred to the unit by the local NHS trust. Patients typically live in the nearby South Tees and surrounding area.
The unit is on the site of North Ormesby Medical Village in Teesside. It is a 20-station unit which can accommodate up to 60 patients daily. The clinic provides chronic haemodialysis and haemodiafiltration treatments and care for established chronic renal failure patients.
There are no overnight facilities. There are two to three dialysis treatment sessions a day which include twilight treatment sessions on Monday, Wednesday, and Friday.
We conducted an on-site assessment visit of North Ormesby Dialysis Unit on 1 July 2025. This was a short notice announced assessment which meant the unit was informed 3 days before the visit.
We assessed the Dialysis Services assessment service group at this location to review the progress made against the last inspection in April 2023 where the unit was rated as Inadequate with 3 breaches in regulation identified: Safe Care and Treatment, Good Governance, Fit and Proper Person. We found the unit had made improvements and had met the actions of these breaches. At this assessment we identified 1 breach of regulation Premises and Equipment in relation to storage.
North Ormesby Dialysis Unit was registered with CQC in April 2022 to deliver the regulated activities: Treatment of disease, disorder, or injury.
The service had a Registered Manager and Nominated Individual.
At this assessment we assessed 33 quality statements. We spoke to 13 staff, 5 patients, observed 7 patients having their treatment, reviewed 6 sets of care records and 6 prescription charts.
We rated the location as Good.
People's experience of this service
Service users told us they received effective care and treatment. Service users told us the staff were ‘brilliant’ and ‘reliable’. Service users told us they were seen quickly when they arrived.
Service users told us the unit had enough suitably trained and competent staff and equipment.
The premises were visibly clean, tidy, and well-maintained.
Service users told us they liked the unit as it was near where they lived.
Health records identified service users were given the care and treatment they needed.
We observed safe and compassionate care and staff on hand to help or support service users.