Spire Parkway Hospital

The service had a local vision, aims and objectives that staff understood. There was a culture of speaking up, listening, learning and trust. Managers were visible, knowledgeable and supportive that helped staff develop in their roles. Staff felt able to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities and those with protected characteristics felt supported. Managers had sound oversight of the quality of service being delivered through effective governance and risk management systems. There was a culture of continuous improvement with staff able to contribute ideas through a quality improvement programme