Spire Parkway Hospital

Ratings - Diagnostic imaging

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out this inspection because the service had not been inspected since 2019.

Spire Parkway hospital is part of Spire Healthcare limited. The hospital is a private hospital and is registered for the regulated activities of treatment of disease, disorder or injury; diagnostic and screening procedures; surgical procedures; management of supply of blood and blood derived products and family planning to adults and children.

Services were provided to patients who were self-funding, those covered by private medical insurance and to NHS patients who had been referred by their GP or who had booked via the NHS “choose and book” service. In the imaging department, the mix of patients between NHS and private was around half and half.

During our inspection we spoke to 11 members of staff including hospitals leaders, radiographers, and administrators. We spoke to 4 patients and looked at 8 sets of records of patients scanned during our visit.

We reviewed care records, policies, and other documentation relevant to the service.

We assessed all quality statements across the safe, effective, caring, responsive, and well-led key questions and have combined the scores for these areas to give an overall rating. We rated the service as good overall.

The imaging department had a computerised tomography (CT) scanner; a magnetic resonance imaging (MRI) scanner; general, fluoroscopy, mammography, and mobile x-ray sets; and 2 ultrasound scanners.

People's experience of this service

Patients were positive about the staff treating them with warmth and kindness and providing effective care and treatment. Patients with protected characteristics felt supported. Patients told us they were given time to ask questions about their scan and staff had checked they understood what they were having done. 

Patient survey results showed that 96% of patients rated their experience in the imaging department as good or very good. Narrative from the survey showed that patients valued the kindness of staff and the information they were given, particularly about next steps and how to get results. Where there was dissatisfaction expressed by patients if was largely about the limited car parking capacity of the site.

We spoke to 4 patients, and they were all positive about their experiences on the day and, if relevant, previously in the department