- Independent hospital
Spire Parkway Hospital
Assessment report published 21 October 2026
Contents
Ratings - Medical care (Including older people's care)
Our view of the service
We carried out this assessment as the service had not been inspected since 2019.
Spire Parkway Hospital is part of the Spire Healthcare Limited. The hospital is a private hospital and offers the following services, treatment of disease, disorder or injury, diagnostic and screening procedures, surgical procedures, management of supply of blood and blood derived products and family planning to adults and children.
The cancer centre is a stand alone unit within the grounds of the hospital. It is open Monday to Friday 8 a.m. to 6 p.m. The endoscopy service ran on a Monday, Tuesday and Friday.
Services were provided to patients who were self-funding and those covered by private medical insurance.
During our inspection we spoke with 15 staff including hospital leaders, endoscopy staff, clinical nurse specialists, medical staff including a haematology consultant, cancer centre staff, chemotherapy nurses, pharmacy staff, administration staff and housekeepers.
We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions and have combined the scores for these areas to give an overall rating. We rated the service as good overall.
Safe:
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
At our last inspection we rated this key question as good. At this inspection the rating has remained good. This meant patients are protected from avoidable harm.
Effective:
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People always had enough to eat and drink. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff had training in mental capacity and undertook assessments when needed, involving those who were important to people and ensuring decisions in people’s best interests.
At our last inspection we rated this key question as good. At this inspection the rating has remained the same. This meant the service provided effective care.
Caring:
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The service supported staff wellbeing.
At our last inspection we rated this key question as outstanding. At this inspection we have rated it as good. This meant staff treat patients with kindness, compassion, dignity and respect.
Responsive:
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
At our last inspection we rated this key question as good. At this inspection the rating has remained the same. This meant services met people’s changing individual needs.
Well-led:
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff given time and resources to try new ideas.
At our last inspection we rated this key question as good. At this inspection the rating has remained the same. This meant the service was well led with good governance
People's experience of this service
Patients were positive about their experience of the service. They told us staff treated them with warmth and kindness. They understood how to raise concerns. They said they were seen quickly and told us they felt cared for, listened to, and fully informed of the treatment options.
Records showed patients were seen promptly, and they felt staff were on hand if they needed them for help or support. We spoke with 4 patients, they said they were happy with the care and treatment they received and they were ‘well looked after’. Other patient feedback described staff as ‘diligent’ and the care as ‘exceptional’.
Staff worked collaboratively with patients assessing risk and developed personalised care and treatment plans. Staff were seen to consistently treat patients with kindness, compassion and dignity.
Patients experienced a non-judgmental approach to their care and were treated in an inclusive and equitable manner.