Spire Parkway Hospital

People were involved in decisions about their care and treatment and information was provided in a way which could be understood. The service encouraged feedback and people knew how to raise concerns or complaints. The service monitored access to care. The service worked to reduce health and care inequalities through service planning, quality monitoring, staff training and the use of feedback. People were supported to make informed decisions about their care and treatment, including understanding their right to refuse or withdraw from care.