Updated
2 June 2025
The Beaumont Hospital is operated by Circle Health Group Limited and is located in Bolton. The hospital provides services for NHS, privately insured and self-funding patients, who are over the age of 18 for outpatient, diagnostic, inpatient and day case surgical care. The specialities include orthopaedics, gynaecology, general surgery, urology and ear nose and throat (ENT).
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The hospital has 3 theatres including 2 laminar flow units that are used for all surgery types. The minor operations theatre is used for local anaesthetic procedures and endoscopy. The hospital has a general surgery ward including 20 individual bedrooms, a physiotherapy department, ambulatory care facilities. The Outpatient department has several consultation and treatment rooms, a physiotherapy department with a gym, diagnostic imaging suite and an onsite pharmacy supporting both inpatient and outpatient services.
Due to the length of time since the last inspection, and concerns shared with us about culture at the hospital, we commenced a responsive assessment of surgery and outpatients. The on-site assessment was unannounced and was carried out between 10 and 12 December 2024. During the inspection, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service.
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Our overall rating for surgery and outpatients services stayed the same. We rated them good.
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Our overall rating for the location stayed the same. We rated it as good. The location rating was based on the surgery and outpatient ratings. We did not assess the diagnostic imaging or medical care services as part of this assessment.
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Updated
11 December 2024
The main service provided by this hospital was surgery. Where arrangements were the same for outpatients, we have reported findings in the surgery section.
Due to the length of time since the last inspection, and concerns shared with us about culture at the hospital, we commenced a responsive assessment of surgery and outpatients. The on-site assessment was unannounced and was carried out between 10 and 12 December 2024. We assessed 33 quality statements from the safe, effective, caring, responsive and well-led key questions to give the rating.
During the assessment, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service.
Our overall rating for outpatients was good.
The service had a good learning culture and information was shared across all departments and staff. People were protected and staff understood how to safeguard people. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications, and experience. Staff received training and regular appraisals to enable them to meet the ongoing requirements of their patient group.
People who used the service were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Patient reviews took place with other healthcare professionals to ensure patients were able to receive their treatment. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Staff were welcoming and approached people in a caring way. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. The service sought feedback from people and and the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback through both leaders and freedom to speak up mechanisms. There was good governance in place which provided assurance on risk and the patient experience. The culture embraced new ideas and encouraged staff contribution.
Updated
11 December 2024
The main service provided by this hospital was surgery. Due to the length of time since the last inspection, and concerns shared with us about culture at the hospital, we commenced a responsive assessment of surgery and outpatients. The on-site assessment was unannounced and was carried out between 10 and 12 December 2024. We assessed 33 quality statements from the safe, effective, caring, responsive and well-led key questions to give the rating.
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During the assessment, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service.
Our overall rating for surgery was good.
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The service had enough staff to care for people and keep them safe. Staff had training in key skills and managed infection risks well. They assessed risks to people and acted on them. Premises, facilities and equipment were clean and well-maintained. However, we observed one medicine-related incident that was not investigated in a timely manner. The service was focused on improving learning from medicine related incidents to improve practice.
Staff assessed people's health needs and provided good care and treatment with positive care outcomes. They monitored people's nutritional needs and managed pain relief. Staff worked well together and with service partners for the benefit of people who use the service. Staff monitored the effectiveness of care and treatment and used the findings to make improvements and achieved good outcomes for patients.
Staff treated people with compassion and kindness, respected their privacy and dignity and took account of their individual needs and choices. Staff were alert and responsive to people's needs and provided emotional support to people who use the service to avoid any preventable discomfort, concern or distress. The service had systems in place to support staff with their wellbeing, safe working and emotional support. However, not all staff spoke positively about the support they had received from managers. Some staff described behaviours from managers that were not always in line with the hospitals values and principles.
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The service planned care and treatment to meet the needs of local people, took account of people's individual needs and future care plans, and made it easy for people to give feedback about their experiences. Care and treatment was centred around people and their needs. People could access the service when they needed it, in a way that promoted equality, removed barriers or delays and protected their rights.
There were clear governance structures in place that provided assurance of oversight and performance against safety measures. The service had a vision and strategy that was aligned with the health priorities of the local area. Managers and leaders had the relevant qualifications and experience to manage services effectively. Most staff spoke positively about the visibility of leaders and the support they had received from their managers. However, some staff reported that not all managers and senior leaders were approachable or provided them with good support and guidance.
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Outpatients and diagnostic imaging
Updated
11 January 2016
We rated the Outpatients and Diagnostic Imaging service (OPD) at The BMI Beaumont Hospital as ‘Good’ overall. Safe systems were in place for reporting incidents, duty of candour and safeguarding issues. Staff knew about current infection prevention and control guidelines, however, hand hygiene wasn’t always carried out in line with best practice guidelines. Sufficient equipment was available and well maintained, appropriately checked and decontaminated regularly with checklists in use. Records were safely stored, structured, legible and up to date. Staff attended mandatory training courses with good compliance rates. Staffing levels were sufficient to meet the needs of patients and staff were aware of how to escalate key risks that could affect patient safety.
Patients received care and treatment in line clinical care pathways and local and national guidance. Patients were assessed for pain relief and provided with medication or treatment where appropriate. Staff undertook clinical audits such as patient consent and quality assurance for equipment in radiology by certified national organisations. Most staff confirmed they had received yearly appraisals; however, the overall rate was low. We observed effective multi-disciplinary working and staff sought consent from patients appropriately. Staff were enthusiastic and respectful whilst providing care. We observed positive interactions between staff and patients. All patients spoke highly of the care they had received regardless of how they were referred or funded.
Waiting times for outpatient appointments were within the national guidelines. The diagnostic and imaging department provided scans on the same day for patients who had attended clinics. This reduced waiting times in the long term and meant patients didn’t have to return another day. Interpreters could be booked for patients whose first language was not English, if required. Wheelchair access was available throughout the hospital. Information on how to raise compliments and complaints was displayed in the waiting areas.
The BMI vision was embedded in the departments and staff embraced the values in the work they undertook. There were clearly defined and visible local leadership roles in each speciality within the outpatients and diagnostic imaging areas. Senior staff provided visible leadership and motivation to their teams. The services were appropriately represented at executive level and there was appropriate management of quality, governance and risks at a local level.