- Independent hospital
The Beaumont Hospital
Assessment report published 2 June 2025
Contents
Ratings - Surgery
Our view of the service
The main service provided by this hospital was surgery. Due to the length of time since the last inspection, and concerns shared with us about culture at the hospital, we commenced a responsive assessment of surgery and outpatients. The on-site assessment was unannounced and was carried out between 10 and 12 December 2024. We assessed 33 quality statements from the safe, effective, caring, responsive and well-led key questions to give the rating.
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During the assessment, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service.
Our overall rating for surgery was good.
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The service had enough staff to care for people and keep them safe. Staff had training in key skills and managed infection risks well. They assessed risks to people and acted on them. Premises, facilities and equipment were clean and well-maintained. However, we observed one medicine-related incident that was not investigated in a timely manner. The service was focused on improving learning from medicine related incidents to improve practice.
Staff assessed people's health needs and provided good care and treatment with positive care outcomes. They monitored people's nutritional needs and managed pain relief. Staff worked well together and with service partners for the benefit of people who use the service. Staff monitored the effectiveness of care and treatment and used the findings to make improvements and achieved good outcomes for patients.
Staff treated people with compassion and kindness, respected their privacy and dignity and took account of their individual needs and choices. Staff were alert and responsive to people's needs and provided emotional support to people who use the service to avoid any preventable discomfort, concern or distress. The service had systems in place to support staff with their wellbeing, safe working and emotional support. However, not all staff spoke positively about the support they had received from managers. Some staff described behaviours from managers that were not always in line with the hospitals values and principles.
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The service planned care and treatment to meet the needs of local people, took account of people's individual needs and future care plans, and made it easy for people to give feedback about their experiences. Care and treatment was centred around people and their needs. People could access the service when they needed it, in a way that promoted equality, removed barriers or delays and protected their rights.
There were clear governance structures in place that provided assurance of oversight and performance against safety measures. The service had a vision and strategy that was aligned with the health priorities of the local area. Managers and leaders had the relevant qualifications and experience to manage services effectively. Most staff spoke positively about the visibility of leaders and the support they had received from their managers. However, some staff reported that not all managers and senior leaders were approachable or provided them with good support and guidance.
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People's experience of this service
Feedback from people who use the service was consistently very positive about the quality of care and treatment they received. They told us staff assessed their needs, risks and preferences and regularly reviewed their care and treatment. People told us that the service had enough suitably trained and competent staff and the equipment and premises were clean, tidy and well-maintained.
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People told us staff responded to their needs and this included effective pain relief in a timely manner. They told us their care and treatment was well coordinated and they received information around healthier living.
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People told us they were happy with their rate of recovery and said they had been fully informed about the recovery process and what to expect. People told us they did not have to wait long for appointments and had no delays. They told us they had received after care support from consultants and physiotherapists.
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People told us staff treated them with kindness and respect. They told us their care and treatment was person-centred and met their needs and preferences. They told us they received care and treatment without any delays.
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Most people we spoke with told us they did not know how to make a complaint, however there were QR codes visible throughout the department to seek patient feedback, and how to complain was included in the patient information booklet.