- Independent hospital
The Beaumont Hospital
Assessment report published 2 June 2025
Contents
Ratings - Outpatients
Our view of the service
The main service provided by this hospital was surgery. Where arrangements were the same for outpatients, we have reported findings in the surgery section.
Due to the length of time since the last inspection, and concerns shared with us about culture at the hospital, we commenced a responsive assessment of surgery and outpatients. The on-site assessment was unannounced and was carried out between 10 and 12 December 2024. We assessed 33 quality statements from the safe, effective, caring, responsive and well-led key questions to give the rating.
During the assessment, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service.
Our overall rating for outpatients was good.
The service had a good learning culture and information was shared across all departments and staff. People were protected and staff understood how to safeguard people. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications, and experience. Staff received training and regular appraisals to enable them to meet the ongoing requirements of their patient group.
People who used the service were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Patient reviews took place with other healthcare professionals to ensure patients were able to receive their treatment. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Staff were welcoming and approached people in a caring way. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. The service sought feedback from people and and the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback through both leaders and freedom to speak up mechanisms. There was good governance in place which provided assurance on risk and the patient experience. The culture embraced new ideas and encouraged staff contribution.
People's experience of this service
Feedback from people who use the service was consistently very positive about the quality of care and treatment they received. People told us that the service had enough suitably trained and competent staff and the equipment and premises were clean, tidy and well-maintained.
People were positive about the staff treating them with warmth and kindness and providing effective care and treatment. They told us their care and treatment was person-centred, individual to them and met with their needs and preferences. They said they received appointments quickly and staff were polite and professional, their treatment was explained to them and they understood the plan of care.
Most people we spoke with told us they did not know how to make a complaint, however there were QR codes visible throughout the department to seek patient feedback, and how to complain was included in the patient information booklet.