The Beaumont Hospital

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We rated effective as good.

People who used the service were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Patient reviews took place with other healthcare professionals to ensure patients were able to receive their treatment. Staff made sure people understood their care and treatment to enable them to give informed consent.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service ensured that patients’ needs were met. For example, there was an interpreter and communication policy which staff knew how to follow. Where possible they provided a face-to-face interpreting service for people, however where this was not possible, a telephone interpreting service was available. During our inspection we saw a patient who required an interpreter, the staff were able to access an interpreter immediately for the appointment.

Staff used hospital passports to help them make reasonable adjustments for people with communication needs, autism and/or learning disabilities.

Staff completed care plans and risk assessments with patients. Our review of records showed these were complete and regularly reviewed.

Staff followed up to date policies to plan and deliver high quality care according to best practice and national guidance. We saw evidence that department processes reflected national guidance such as World Health Organisation (WHO) surgical safety procedures in minor operations and Chartered Society of Physiotherapy (CSP) in the physiotherapy team.

The hospital’s overarching policies were produced and reviewed centrally by the hospital group. Staff were able to access all policies on the hospital’s computer system. Outpatient department leads also displayed or stored some of these in the department office so that staff could access information quickly. These included policies and processes about safeguarding and mental capacity. Staff told us that they received information about policy changes by email and that managers would discuss significant changes with them at team meetings.

The service worked collaboratively with the hospital teams; the clinical service managers had regular heads of department meeting to share information. This was cascaded to teams, staff told us they had monthly team meetings where information was shared.

The preoperative assessment team shared information with the ward staff and were able to refer patients back to the GP to manage health conditions prior to surgery. This had enabled conditions such as high blood pressure to be treated which had reduced last minutes surgical cancellations.

The service supported people to manage their health and wellbeing, the pre-operative team assessed people’s fitness for surgery and would refer any health concerns to the GP.

The physiotherapy team had reduced the length of stay for patients through enabling early mobilisation following joint replacement surgery. The department had a health and well-being noticeboard in the waiting area which promoted themes of the month.

The service carried out a postoperative call to offer any advice if required and people could then contact the outpatient’s team for any further advice. The service monitored any adverse outcomes through their incident reporting system and had implemented actions where required. Staff had received wound management training in a response to managing patients with surgical site breakdown postoperatively.

See the surgery report for detailed information about how the hospital monitored and improved outcomes for patients.

We reviewed patient records and saw consent documented, we also observed people being given informed consent. We reviewed physiotherapy notes and verbal consent was obtained and documented prior to each treatment; written consent was obtained for electric wave therapy.

The service was progressing to online consent forms which was being positively received by clinicians.