- Independent hospital
Oaklands Hospital
Assessment report published 13 July 2026
Contents
Ratings - Outpatients
Our view of the service
We inspected outpatient services at Oaklands Hospital on 9 and 10 April 2026. The hospital provides a range of outpatient services for adults and comprises 8 consultation rooms. Outpatient treatments available at the hospital included appointments before and after endoscopy procedures and various surgeries. The outpatient department also offered health monitoring clinics, pain management support and physiotherapy appointments.
We rated outpatients as good. Local outpatient leaders encouraged a positive culture of safety and ensured there were enough competent staff to keep people safe. Staff understood how to protect patients from abuse and recognised incidents and reported them appropriately. The environment was clean, and infection risks were well managed.
Patient needs were assessed effectively, and they received evidence-based treatment. Patients were clear about their rights and confident they were receiving person centred care. Patients had choice over their treatment and staff were quick to respond to their changing needs.
Patients were actively involved in planning and delivering their care and could access care in ways that met their personal circumstances. There was continuity of care across services and patients received information they could understand and could provide feedback and raise concerns.
People's experience of this service
People told us they consistently experienced timely, respectful, and well-coordinated care. Patients, relatives, and carers were positive about the way staff treated them and told us they thought that staff were kind, professional, and care met their expectations. One patient told us the care was ‘fantastic,’ with another saying, ‘all the staff have been really helpful and kind...’ Patients told us they were offered convenient access to a range of services and convenient appointment times.