Grace Lodge Nursing Home

Updated 11 November 2024

Date of Assessment: 31 March 2025 to 8 April 2025. The service is a care home with nursing and can accommodate up to 65 older people. At the time of our assessment, 28 people were living at the home. Our overall rating has changed from requires improvement to good.

The provider was previously in breach of legal regulations in relation to safe care and treatment. Improvements were found during this assessment and the provider was no longer in breach of regulations.

The assessment was prompted in part due to concerns received about people’s safety. A decision was made for us to inspect and examine those risks. We carried out a focused assessment and assessed a total of 15 quality statements from the safe and well-led key questions.

Improvements had been made since the last inspection. Medicines were now safely managed. People received their prescribed medicines at the right times and in the right way. Events such as incidents and accidents were thoroughly investigated, and lessons were learnt to reduce further occurrences. There were sufficient suitably skilled and experienced staff who were provided with the right support for their roles. All parts of the environment were safe, clean and hygienic.

The registered manager understood their role and responsibilities. They made good use of the providers governance systems and processes to measure and improve the quality and safety of the service. People and staff were confident about speaking up and were confident they would be listened to. The culture of the service was positive, person-centred and inclusive, and people experienced good outcomes. The was good partnership working with external health and social care professionals ensuring people received all round care and support.

Updated 11 November 2024

People told us they felt safe living at the home and would tell someone if they had any concerns about their safety. Their comments included, “I always feel safe,” “I do feel safe” and “Any concerns I’d speak to the staff.” People told us they thought there was enough staff, and they were good at their job. People commented, “Seems plenty [staff] for us,” “Staff are always there” and “Staff respond quickly to call bell.” One person told us when they had a fall staff attended quickly. People described staff as ‘brilliant, really good and very helpful’. People told us they felt the home was well maintained and kept clean and hygienic. One person told us their bedroom was cleaned every day and another person told us the home was “Nice and clean.”

People told us they knew who the registered manager was and felt they managed the home well. One person said, “They [Manager] do a good job.” People told us the registered manager was visible around the home and took time to speak with them each day. People’s comments included, “[Managers name] will always call into my room to see how I am,” “[Manager] is approachable, and I can talk to her” and “[Manager] is nice, comes up every day to check on me.” People felt confident about speaking up and expressing their views. One person said, “Feel I could express my views, and staff would act upon them”. Another person said, “Can express my views and staff would act on them. They are open to ideas. Don’t feel anything could be done better.”