Millfield is a purpose-built residential care home situated in the Waterhead area of Oldham. The service is registered to provide care for 37 people. At the time of our inspection there were 35 people living at the home.
People’s experience of using this service and what we found
People and relatives were complimentary about the service and were very happy with the care and support given at Millfield. There were effective safeguarding systems in place and safeguarding concerns were managed appropriately. Staff understood their responsibilities in relation to reporting safeguarding concerns. Although we received mixed comments from people and relatives there were sufficient staff to provide care and support to people promptly and attentively. Staff had been safely recruited. Medicines were generally well-managed. Some minor concerns found on inspection were dealt with promptly. The home was clean and well-maintained, and staff followed good infection control practices.
Staff supported people with their healthcare needs and worked well with external healthcare professionals. The management team supported staff well and staff had the right skills and knowledge to meet their people's needs effectively. Food was of a high quality, with plenty of choice. The home was decorated and maintained to a very high standard and provided a very pleasant environment. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring, respected people's privacy and dignity and promoted their independence. The service provided a range of activities for people to take part in.
The home was well managed with effective quality assurance processes in place. The registered manager and staff promoted a positive culture in the home; people’s care was person-centred.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 6 August 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.