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 hRRz5}U4kD4'U׵=?DCYuk}?Kt;GSԯX-,t 8溼{khi]c?jK3(#.i\_kxR}?|@4a[7EHӒݡT䕓zMKPs(ڷ> , 1VzH/A1}~e;?[__ϳ?:Zo[Mo Uk?o&4[TާV~$CjVZ|9_AYLf^,|ekML$vZ?b]G鿰XiW/Jt> V8m"E H(O ো8`|4.lGGq|Gg9rL.Y ӧ9UWb+թC ,-jUzjTG?xF}ޞ^԰40 3ԨRYKҧHB1ERRr|Tg1OT+_Y O߆gO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Y߳G/nEw  '?c/hjy~Ծg+3~žPϸk^3b/ٖX*؜'5j> (VJPx̸_m7 [?kf*:VRTg4(J<((((W#4Se i h?=g5N㴲p[CƠ*FWyUݹڻٽyV]EU(((((((((((((((((((((((((((((((((((((( endstream endobj 4 0 obj <>stream 0 J q 546.75 0 0 62.25 28.35 0 cm /img0 Do Q q 553.5 0 0 108 28.35 678.35 cm /img1 Do Q /F1 14 Tf 0.75294 0.75294 0.75294 rg BT 0.75294 0.75294 0.75294 RG 0.5 w 2 Tr 1 0 0 1 129.91 657.28 Tm (Inspecting for better lives)Tj ET 0.001 w 0 Tr /F1 36 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 72.25 618.16 Tm (Random )Tj ET 0.001 w 0 Tr /F1 36 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 233.68 618.16 Tm (inspection report)Tj ET 0.001 w 0 Tr 0.98431 0.78824 0.08627 RG 17 w 22.95 572.94 m 580.6 572.94 l S 0.001 w /F1 24 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 537.82 Tm (Care homes for older people)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 511.91 m 164.46 511.91 l S 0.001 w 1 1 1 RG 20.58 w 166.71 511.91 m 580.25 511.91 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 462.71 m 164.46 462.71 l S 0.001 w 1 1 1 RG 73.32 w 166.71 462.71 m 580.25 462.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 500.49 m 582.46 500.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.32 m 582.46 523.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 500.49 m 582.46 500.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 424.92 m 582.46 424.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 524.4 m 30.07 423.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 165.58 524.4 m 165.58 423.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 524.4 m 581.38 423.85 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 507.14 Tm (Name:)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 507.14 Tm (Millfield)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 484.31 Tm (Address:)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 484.31 Tm (Huddersfield Road )Tj ET /F1 12 Tf BT 1 0 0 1 169.56 466.73 Tm (Waterhead)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 449.15 Tm (Oldham)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 431.57 Tm (OL4 3NN)Tj ET /F1 8 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 414.63 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 393.13 m 391.05 393.13 l S 0.001 w 1 1 1 RG 20.58 w 393.3 393.13 m 580.25 393.13 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 370.3 m 391.05 370.3 l S 0.001 w 1 1 1 RG 20.58 w 393.3 370.3 m 580.25 370.3 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 381.72 m 582.46 381.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 404.55 m 582.46 404.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 381.72 m 582.46 381.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 358.89 m 582.46 358.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 405.63 m 30.07 357.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 392.17 405.63 m 392.17 357.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 405.63 m 581.38 357.81 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 388.36 Tm (The quality rating for this care home is:)Tj ET /F1 12 Tf BT 1 0 0 1 396.14 388.36 Tm (three star excellent service)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 365.53 Tm (The rating was made on:)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 327.58 Tm (A quality rating is our assessment of how well a care home, agency or scheme is meeting )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 310.58 Tm (the needs of the people who use it. We give a quality rating following a full assessment of )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 293.58 Tm (the service. We call this a key inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 259.58 Tm (This is a report of a )Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 150.58 259.58 Tm (random)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 200.47 259.58 Tm (inspection)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 261.38 259.58 Tm ( of this care home. A )Tj ET /F1 12 Tf BT 1 0 0 1 392.12 259.58 Tm (random inspection is a short, )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 242.58 Tm (focussed inspection. Details of how to get other inspection reports for this care home, )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 225.58 Tm (including the last key inspection report, can be found on the last page of this report.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 191.1 m 315.25 191.1 l S 0.001 w 20.58 w 317.5 191.1 m 565.9 191.1 l S 0.001 w 1 1 1 RG 20.58 w 317.5 168.27 m 346.55 168.27 l S 0.001 w 20.58 w 348.8 168.27 m 377.9 168.27 l S 0.001 w 20.58 w 380.15 168.27 m 409.2 168.27 l S 0.001 w 20.58 w 411.45 168.27 m 440.55 168.27 l S 0.001 w 20.58 w 442.8 168.27 m 471.9 168.27 l S 0.001 w 20.58 w 474.15 168.27 m 503.2 168.27 l S 0.001 w 20.58 w 505.45 168.27 m 534.55 168.27 l S 0.001 w 20.58 w 536.8 168.27 m 565.9 168.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 179.68 m 568.1 179.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 202.51 m 568.1 202.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 179.68 m 568.1 179.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 156.85 m 568.1 156.85 l S 0.001 w [] 0 d [] 0 d 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/F1 12 Tf BT 1 0 0 1 392.28 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 423.61 163.5 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 454.95 163.5 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 486.28 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 517.6 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 548.96 163.5 Tm (9)Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 612 792]>> endobj 7 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (2)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 795.58 Tm (Information about the care home)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.1 m 267.21 774.1 l S 0.001 w 1 1 1 RG 20.58 w 269.46 774.1 m 563.65 774.1 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 724.9 m 267.21 724.9 l S 0.001 w 1 1 1 RG 73.32 w 269.46 724.9 m 563.65 724.9 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 675.7 m 267.21 675.7 l S 0.001 w 1 1 1 RG 20.58 w 269.46 675.7 m 563.65 675.7 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 652.87 m 267.21 652.87 l S 0.001 w 1 1 1 RG 20.58 w 269.46 652.87 m 563.65 652.87 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 630.04 m 267.21 630.04 l S 0.001 w 1 1 1 RG 20.58 w 269.46 630.04 m 563.65 630.04 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 607.21 m 267.21 607.21 l S 0.001 w 1 1 1 RG 20.58 w 269.46 607.21 m 563.65 607.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.69 m 565.85 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.12 m 565.85 687.12 l S 0.001 w [] 0 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272.31 746.5 Tm (Huddersfield Road )Tj ET /F1 12 Tf BT 1 0 0 1 272.31 728.92 Tm (Waterhead)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 711.34 Tm (Oldham)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 693.76 Tm (OL4 3NN)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 670.93 Tm (Telephone number:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 670.93 Tm (01616203477)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 648.1 Tm (Fax number:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 648.1 Tm (01617850714)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 625.27 Tm (Email address:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 625.27 Tm (lorraine.young@anchor.org.uk)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 602.44 Tm (Provider web address:)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 566.5 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 547.01 m 353.25 547.01 l S 0.001 w 1 1 1 RG 20.58 w 355.5 547.01 m 565.9 547.01 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 524.18 m 353.25 524.18 l S 0.001 w 1 1 1 RG 20.58 w 355.5 524.18 m 565.9 524.18 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 501.35 m 353.25 501.35 l 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496.58 Tm (37)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 477.63 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 458.14 m 565.6 458.14 l S 0.001 w 41.16 w 31.2 425.02 m 297.2 425.02 l S 0.001 w 20.58 w 299.45 435.31 m 565.6 435.31 l S 0.001 w 20.58 w 299.45 414.73 m 432.52 414.73 l S 0.001 w 20.58 w 432.52 414.73 m 565.6 414.73 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 446.73 m 567.8 446.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 469.56 m 567.8 469.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 446.73 m 567.8 446.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 403.32 m 567.8 403.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 470.64 m 30.07 402.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 447.81 m 298.32 402.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 470.64 m 566.72 402.24 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 453.37 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 430.54 Tm (Category\(ies\) :)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 430.54 Tm (Number of places \(if applicable\):)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 409.96 Tm (Under 65)Tj ET /F1 12 Tf BT 1 0 0 1 435.37 409.96 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 388.53 m 297.25 388.53 l S 0.001 w 20.58 w 299.5 388.53 m 429.25 388.53 l S 0.001 w 20.58 w 431.5 388.53 m 565.9 388.53 l S 0.001 w 35.16 w 31.2 358.41 m 297.25 358.41 l S 0.001 w 35.16 w 299.5 358.41 m 429.25 358.41 l S 0.001 w 35.16 w 431.5 358.41 m 565.9 358.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 377.11 m 568.1 377.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 399.94 m 568.1 399.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 377.11 m 568.1 377.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 339.7 m 568.1 339.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 401.02 m 30.07 338.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 401.02 m 298.37 338.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 401.02 m 430.37 338.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 401.02 m 567.02 338.63 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 383.76 Tm (dementia)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 383.76 Tm (37)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 383.76 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 360.93 Tm (old age, not falling within any other )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 346.35 Tm (category)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 360.93 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 360.93 Tm (37)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 307.91 m 565.6 307.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 296.5 m 567.8 296.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 319.33 m 567.8 319.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 296.5 m 568.1 296.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 215.35 m 568.1 215.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 320.41 m 30.07 214.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 320.41 m 566.72 214.27 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 303.14 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 280.31 Tm (The registered person may provide the following category of service only: Care home )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 265.73 Tm (only - Code PC to service users of the following gender: Either whose primary care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 251.15 Tm (needs on admission to the home are within the following categories: Old age, not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 236.57 Tm (falling within any other category - Code OP Dementia - Code DE The maximum number )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 221.99 Tm (of service users who can be accommodated is: 37)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 200.56 m 315.25 200.56 l S 0.001 w 1 1 1 RG 20.58 w 317.5 200.56 m 346.55 200.56 l S 0.001 w 20.58 w 348.8 200.56 m 377.9 200.56 l S 0.001 w 20.58 w 380.15 200.56 m 409.2 200.56 l S 0.001 w 20.58 w 411.45 200.56 m 440.55 200.56 l S 0.001 w 20.58 w 442.8 200.56 m 471.9 200.56 l S 0.001 w 20.58 w 474.15 200.56 m 503.2 200.56 l S 0.001 w 20.58 w 505.45 200.56 m 534.55 200.56 l S 0.001 w 20.58 w 536.8 200.56 m 565.9 200.56 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 211.97 m 568.1 211.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 189.14 m 568.1 189.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 213.05 m 30.07 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 213.05 m 316.37 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 213.05 m 347.67 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 213.05 m 379.02 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 213.05 m 410.32 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 213.05 m 441.67 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 213.05 m 473.02 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 213.05 m 504.32 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 213.05 m 535.67 188.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 213.05 m 567.02 188.07 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 195.79 Tm (Date of last inspection)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 177.27 m 565.9 177.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 167.64 m 568.1 167.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 168.72 m 30.07 55.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 168.72 m 567.02 55.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 186.89 m 568.1 186.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 167.64 m 568.1 167.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 56.15 m 568.1 56.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 187.97 m 30.07 166.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 187.97 m 567.02 166.57 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 173.71 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 173.71 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 154.46 Tm (Millfield is a purpose built care home, which is owned by the Anchor Trust. It is located )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 137.46 Tm (in the Waterhead area of Oldham, and situated on a direct bus route. Accommodation )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 120.46 Tm (is provided in 37 single bedrooms, all of which have en-suite toilet facilities; one room )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 103.46 Tm (also has an en-suite shower. Lounges and dining areas are spacious and provide )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 86.46 Tm (venues for entertainment and recreational activities to take place. The conservatory )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 69.46 Tm (provides a good view of the garden and surrounding areas and has access to the )Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 9 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (3)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 795.48 m 30.07 604.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 795.48 m 567.02 604.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 605.15 m 568.1 605.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 793.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 793.33 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 800.47 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 783.47 Tm (outside safe enclosed patio area. At the time of this inspection, for those people )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 766.47 Tm (presently living at the home, the weekly fees ranged from #338 to #398, the higher )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 749.47 Tm (rate being for those people who were paying privately. However, Anchor had recently )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 732.47 Tm (reviewed their prices and for anyone now funded by the Local Authority, a #60 top-up )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 715.47 Tm (fee would be payable by the resident or their relative which would mean all residents )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 698.47 Tm (were paying the same price. Additional charges are made for private chiropody, )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 681.47 Tm (hairdressing, newspapers, toiletries and transport. The providers make information )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 664.47 Tm (about the service available upon request in the form of a Service User Guide and )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 647.47 Tm (Statement of Purpose, which are given to new residents. A copy of the most recent )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 630.47 Tm (Commission for Social Care \(CSCI\) inspection report is displayed in the reception area )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 613.47 Tm (of the home. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 593.09 Tm ()Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 11 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (4)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 772.57 Tm (What we found:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 414.24 w 31.2 554.26 m 563.65 554.26 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.51 m 565.85 762.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 346.02 m 565.85 346.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 763.59 m 30.07 344.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 763.59 m 564.78 344.94 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 746.32 Tm (The reason for this random inspection is that when we last completed the key )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 731.74 Tm (inspection in May 2007 we judged the service as excellent and therefore we are )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 717.16 Tm (satisfying ourselves that nothing has changed and that the rating is still valid. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 702.58 Tm (report of that inspection is made public and made available by the registered manager )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 688 Tm (of Millfield for reading.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 673.42 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 658.84 Tm (The random inspection site visit was unannounced which means the registered )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 644.26 Tm (manager and staff members did not know we were going. The site visit lasted )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 629.68 Tm (approximately two hours, during which time we joined service users for a lunchtime )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 615.1 Tm (meal and visited them in their rooms. This gave them the opportunity to talk with us in )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 600.52 Tm (private about the services they received.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 585.94 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 571.36 Tm (We also cased tracked one service user which means we looked in depth at their )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 556.78 Tm (records since admission and consulted with them about the care support they were )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 542.2 Tm (receiving. We also looked at medication administration records to make sure they were )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 527.62 Tm (being kept correctly and that service users were receiving their medication when )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 513.04 Tm (required.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 498.46 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 483.88 Tm (We were able to observe care staff as they went about supporting service users and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 469.3 Tm (we were able to look around parts of the home and were invited by two service users )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 454.72 Tm (to view their rooms.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 440.14 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 425.56 Tm (Since we last inspected the service, the registered manager has left the home. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 410.98 Tm (Currently Millfield is being temporarily managed by a registered manager from another )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 396.4 Tm (care home owned by the organisation. Even though the home is without its own )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 381.82 Tm (registered manager the temporary arrangements in place are satisfactory and we )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 367.24 Tm (continue to believe the people living at Millfield continue to receive an excellent )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 352.66 Tm (service.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 325.7 Tm (What the care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 325.7 Tm (does well:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 1 1 1 RG 252.73 w 31.2 189.27 m 563.65 189.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 316.76 m 565.85 316.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 61.78 m 565.85 61.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 317.84 m 30.07 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 317.84 m 564.78 60.7 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 300.57 Tm (The standard of food served and the choices offered to service users at mealtimes )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 285.99 Tm (continues to be excellent. On the day of the site visit service users were offered a )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 271.41 Tm (choice of two starters, three main courses and numerous options of hot puddings and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 256.83 Tm (sweets following their mid day meal. We were told by service users that hot food was )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 242.25 Tm (available at breakfast with one telling us they had received a full cooked breakfast. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 227.67 Tm (Service users told us they were able to make daily decisions as to where they received )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 213.09 Tm (their breakfast meals with some preferring it in their rooms whilst others preferred the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 198.51 Tm (dining area. Without exception all service users consulted with stated their satisfaction )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 183.93 Tm (with the quality of food served to them.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 169.35 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 154.77 Tm (When we consulted with a newly admitted service user we were informed that the pre )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 140.19 Tm (admissions and admissions process continues to be of a good standard. The service )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 125.61 Tm (user told us that someone from the home had visited them in their own home to )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 111.03 Tm (explain to them about the services on offer at Millfield,the standard of care and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 96.45 Tm (support to expect and consulted with them about their needs. The service user told us )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 81.87 Tm (they had been invited to look around the home before they made any decisions about )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 67.29 Tm (moving in.)Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 13 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (5)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 396.66 w 31.2 614.2 m 563.65 614.2 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 565.85 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 414.74 m 565.85 414.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 413.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 814.73 m 564.78 413.67 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 802.72 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 788.14 Tm (Records were well maintained and were able to demonstrate the actions taken by the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 773.56 Tm (registered manager and staff members to support the service users moving in process. )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 758.98 Tm (The service user told us that they were still undecided about staying and that they did )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 744.4 Tm (not feel under any pressure to make any decisions they may later regret.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 729.82 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 715.24 Tm (Care plans were in place for the service user as were assessments and personal )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 700.66 Tm (information about the service users personal preferences for support. This means that )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 686.08 Tm (the services provided were individual and adapted to meet the needs of the service )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 671.5 Tm (user.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 656.92 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 642.34 Tm (When we looked at medication administration records we found them to be )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 627.76 Tm (appropriately maintained. Signatures were present for all administered medication and )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 613.18 Tm (records to confirm hand written medications received at the home were double signed, )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 598.6 Tm (which ensures administration details are correctly recorded. Such practice ensures that )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 584.02 Tm (service users receive their medication as prescribed and in a safe manner.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 569.44 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 554.86 Tm (The standards of fixtures and fittings within the home are of a high standard. It was )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 540.28 Tm (evident that attention to detail has been made to all parts of the home used by service )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 525.7 Tm (users with the outcome being service users are able to live in a welcoming, )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 511.12 Tm (comfortable and safe environment.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 496.54 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 481.96 Tm (Two service users invited us to look at their rooms. The rooms were individually )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 467.38 Tm (personalised to the service users own tastes, they and the newly admitted service user )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 452.8 Tm (confirmed that they had been able to chose their decoration and colour schemes. One )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 438.22 Tm (service user had her own phone and electric kettle and all had refrigerators.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 423.64 Tm ()Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 396.67 Tm (What they could do better:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 1 1 1 RG 322.58 w 31.2 225.32 m 563.65 225.32 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 387.73 m 565.85 387.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 62.9 m 565.85 62.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 388.81 m 30.07 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 388.81 m 564.78 61.82 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 371.55 Tm (When we consulted with service users about the food served, a number stated that )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 356.97 Tm (they felt the serving of the tea time meal was too early following such a large and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 342.39 Tm (enjoyable lunchtime meal. One service user was of the opinion that nothing could be )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 327.81 Tm (done about this " because staff have to go home". When we spoke with the manager )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 313.23 Tm (about this she stated that she consults with service users regularly about services )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 298.65 Tm (provided but had not been aware of any dissatisfactions with the time meals were )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 284.07 Tm (served and that she was more than willing to serve meals to suit individuals at )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 269.49 Tm (teatime. The manager stated she would consult with service users both at the group )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 254.91 Tm (meetings and individually to make sure their preferences were known.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 240.33 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 225.75 Tm (Whilst observing staff members as they supported service users, we observed one to )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 211.17 Tm (be abrupt with a service user. Rather than asking or requesting the service user to do )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 196.59 Tm (something when transferring to a wheel chair,she gave instructions whilst staring at )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 182.01 Tm (the service user with their hand on their hip. This gave the appearance of and sounded )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 167.43 Tm (disrespectful. When we informed the manager of this, we were told that some staff )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 152.85 Tm (members first language was not English and that cultural differences sometimes meant )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 138.27 Tm (some staff members were not always aware they were not speaking or acting in an )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 123.69 Tm (appropriate manner. Assurances were given by the registered manager that the a )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 109.11 Tm (review of staff members practices would be undertaken and where required additional )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 94.53 Tm (support and guidance would be provided where it was recognised further development )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 79.95 Tm (was required.)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 15 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (6)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 17.58 w 31.2 803.74 m 563.65 803.74 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 565.85 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 793.82 m 565.85 793.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 792.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 814.73 m 564.78 792.75 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 802.72 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 777.76 Tm (If you want to know what action the person responsible for this care home)Tj ET /F1 12 Tf BT 1 0 0 1 483.55 777.76 Tm (is taking )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 761.76 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 18 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (7)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99216 0.9451 0.76078 RG 36.25 w 29.47 780 m 564.97 780 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 771.5 m 422.1 771.5 l S 0.001 w 17 w 424.35 771.5 m 467.1 771.5 l S 0.001 w 1 1 1 RG 17 w 469.35 771.5 m 494.1 771.5 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 771.5 m 539.1 771.5 l S 0.001 w 1 1 1 RG 17 w 541.35 771.5 m 566.1 771.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 800.38 m 568.3 800.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 761.88 m 568.3 761.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 801.46 m 27.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 782.21 m 423.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 782.21 m 468.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 782.21 m 495.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 782.21 m 540.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 801.46 m 567.22 760.8 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 33.75 787.19 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F1 12 Tf BT 1 0 0 1 429.75 767.94 Tm (Yes)Tj ET /F2 12 Tf BT 1 0 0 1 476.37 769.89 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 501.75 767.94 Tm (No)Tj ET /F2 12 Tf BT 1 0 0 1 548.37 769.89 Tm (5)Tj ET 0.99608 0.9451 0.76078 RG 81.9 w 31.2 699.43 m 566.2 699.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 741.5 m 568.4 741.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 742.58 m 30.07 658.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 742.58 m 567.32 658.48 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 725.32 Tm (Outstanding statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 707.74 Tm (These requirements were set at the last inspection. They may not have been looked at )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 693.16 Tm (during this inspection, as a )Tj ET /F1 12 Tf BT 1 0 0 1 201.54 693.16 Tm (random inspection is short and focussed. The registered )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 678.58 Tm (person must take the necessary action to comply with these requirements within the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 664 Tm (timescales set.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 639.95 m 91 639.95 l S 0.001 w 30.3 w 93.25 639.95 m 197.4 639.95 l S 0.001 w 30.3 w 199.65 639.95 m 289.5 639.95 l S 0.001 w 30.3 w 291.75 639.95 m 473.9 639.95 l S 0.001 w 30.3 w 476.15 639.95 m 566.2 639.95 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 656.23 m 568.4 656.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.68 m 568.4 623.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 657.31 m 30.07 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 657.31 m 92.12 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 657.31 m 198.52 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 657.31 m 290.62 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 657.31 m 475.02 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 657.31 m 567.32 622.6 l S 0.001 w [] 0 d /F1 10 Tf BT 1 0 0 1 34.05 642.05 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 642.05 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 642.05 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 642.05 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 642.05 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 629.9 Tm (action)Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 21 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 793.57 Tm (Requirements and recommendations from this inspection)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 52.74 w 31.2 733.59 m 566.2 733.59 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.09 m 568.4 761.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.17 m 30.07 707.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 762.17 m 567.32 707.22 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 744.9 Tm (Immediate requirements:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 727.32 Tm (These are immediate requirements that were set on the day we visited this )Tj ET /F1 12 Tf BT 1 0 0 1 493.86 727.32 Tm (care home. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 712.74 Tm (The registered person had to meet these within 48 hours.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 688.7 m 91 688.7 l S 0.001 w 30.3 w 93.25 688.7 m 197.4 688.7 l S 0.001 w 30.3 w 199.65 688.7 m 289.5 688.7 l S 0.001 w 30.3 w 291.75 688.7 m 473.9 688.7 l S 0.001 w 30.3 w 476.15 688.7 m 566.2 688.7 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 704.97 m 568.4 704.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 672.42 m 568.4 672.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 706.05 m 30.07 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 706.05 m 92.12 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 706.05 m 198.52 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 706.05 m 290.62 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 706.05 m 475.02 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 706.05 m 567.32 671.35 l S 0.001 w [] 0 d /F1 10 Tf BT 1 0 0 1 34.05 690.8 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 690.8 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 690.8 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 690.8 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 690.8 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 678.65 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 67.32 w 31.2 617.26 m 566.2 617.26 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 652.05 m 568.4 652.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 653.13 m 30.07 583.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 653.13 m 567.32 583.6 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 635.86 Tm (Statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 618.28 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 603.7 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 162.09 603.7 Tm (Care Homes Regulations )Tj ET /F1 12 Tf BT 1 0 0 1 314.21 603.7 Tm (2001 and the National Minimum )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 589.12 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 565.08 m 91 565.08 l S 0.001 w 30.3 w 93.25 565.08 m 197.4 565.08 l S 0.001 w 30.3 w 199.65 565.08 m 289.5 565.08 l S 0.001 w 30.3 w 291.75 565.08 m 473.9 565.08 l S 0.001 w 30.3 w 476.15 565.08 m 566.2 565.08 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 581.35 m 568.4 581.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 548.8 m 568.4 548.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 582.43 m 30.07 547.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 582.43 m 92.12 547.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 582.43 m 198.52 547.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 582.43 m 290.62 547.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 582.43 m 475.02 547.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 582.43 m 567.32 547.73 l S 0.001 w [] 0 d /F1 10 Tf BT 1 0 0 1 34.05 567.18 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 567.18 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 567.18 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 567.18 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 567.18 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 555.03 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 67.32 w 31.2 493.64 m 566.2 493.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 528.43 m 568.4 528.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 529.51 m 30.07 459.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 529.51 m 567.32 459.98 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 512.24 Tm (Recommendations)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 494.66 Tm (These recommendations are taken from the best practice described in the National )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 480.08 Tm (Minimum Standards and the registered person\(s\) should consider them as a way of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 465.5 Tm (improving their service.)Tj ET 0.99608 0.9451 0.76078 RG 18.15 w 31.2 447.53 m 91.05 447.53 l S 0.001 w 18.15 w 93.3 447.53 m 197.4 447.53 l S 0.001 w 18.15 w 199.65 447.53 m 566.1 447.53 l S 0.001 w 1 1 1 RG 49.74 w 31.2 411.34 m 91.05 411.34 l S 0.001 w 49.74 w 93.3 411.34 m 197.4 411.34 l S 0.001 w 49.74 w 199.65 411.34 m 566.1 411.34 l S 0.001 w 93.48 w 31.2 337.48 m 91.05 337.48 l S 0.001 w 93.48 w 93.3 337.48 m 197.4 337.48 l S 0.001 w 93.48 w 199.65 337.48 m 566.1 337.48 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 437.33 m 568.3 437.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 385.34 m 568.3 385.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 457.73 m 568.3 457.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 437.33 m 568.3 437.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 385.34 m 568.3 385.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 289.61 m 568.3 289.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 458.81 m 30.07 288.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 458.81 m 92.17 288.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 458.81 m 198.52 288.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 458.81 m 567.22 288.54 l S 0.001 w [] 0 d /F1 10 Tf BT 1 0 0 1 34.05 443.56 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.15 443.56 Tm (Refer to Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 443.56 Tm (Good Practice Recommendations)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 421.15 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 421.15 Tm (15)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 421.15 Tm (Service users should be consulted about their preferred )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 406.57 Tm (time for their teatime meal. This should ensure that )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 391.99 Tm (preferred mealtimes are known and where possible met.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 369.16 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 369.16 Tm (30)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 369.16 Tm (Where staff members first language is not English or where )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 354.58 Tm (there may be cultural differences, those staff members )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 340 Tm (should receive specific guidance on how to conduct )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 325.42 Tm (themselves when offering support and guidance to service )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 310.84 Tm (users. This should ensure that service users receive a )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 296.26 Tm (consistent support service which is respectful.)Tj ET endstream endobj 20 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 22 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 795.58 Tm (Reader Information)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.1 m 223.34 774.1 l S 0.001 w 1 1 1 RG 20.58 w 225.59 774.1 m 565 774.1 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.27 m 223.34 751.27 l S 0.001 w 1 1 1 RG 20.58 w 225.59 751.27 m 565 751.27 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.44 m 223.34 728.44 l S 0.001 w 1 1 1 RG 20.58 w 225.59 728.44 m 565 728.44 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.61 m 223.34 705.61 l S 0.001 w 1 1 1 RG 20.58 w 225.59 705.61 m 565 705.61 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.69 m 567.2 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.86 m 567.2 739.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.03 m 567.2 717.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.52 m 567.2 785.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.69 m 567.2 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.86 m 567.2 739.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.03 m 567.2 717.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.2 m 567.2 694.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.6 m 27.22 693.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 224.46 786.6 m 224.46 693.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.13 786.6 m 566.13 693.12 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.2 769.33 Tm (Document Purpose:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 769.33 Tm (Inspection Report)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 746.5 Tm (Author:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 746.5 Tm (CSCI)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 723.67 Tm (Audience:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 723.67 Tm (General Public)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 700.84 Tm (Further copies from:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 700.84 Tm (03000 616161)Tj ET /F1 12 Tf BT 1 0 0 1 325.06 700.84 Tm (\(telephone order line\))Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 679.89 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 665.31 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 650.73 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 0.98431 0.78824 0.08627 RG 78.9 w 25.8 608.76 m 563.3 608.76 l S 0.001 w /F1 12 Tf BT 1 0 0 1 34.05 633.15 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 618.57 Tm (Copies of the National Minimum Standards )Tj ET /F1 12 Tf BT 1 0 0 1 303.94 618.57 Tm (Care Homes for Older People can be )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 603.99 Tm (found at www.dh.gov.uk or got from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 589.41 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 574.83 Tm (the Stationery Office is also available: www.tso.co.uk/bookshop)Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 554.25 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 536.67 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 522.09 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 507.51 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 34.16 w 25.8 487.91 m 563.3 487.91 l S 0.001 w /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 482.39 Tm (Helpline:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 448.23 Tm (Telephone:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 147.95 448.23 Tm (03000 616161)Tj ET /F1 20 Tf BT 1 0 0 1 301.95 448.23 Tm (or)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 416.57 Tm (Textphone)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 134.15 416.57 Tm (:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 150.27 416.57 Tm (or)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 384.91 Tm (Email:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 99.55 384.91 Tm (enquiries@cqc.org.uk)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 353.25 Tm (Web:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 100.35 353.25 Tm (www.cqc.org.uk)Tj ET /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 323.6 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 294.86 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 28.35 272.14 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 254.65 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F1 18 Tf BT 1 0 0 1 28.35 228.62 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 205.9 Tm (Copyright \()Tj ET /F1 12 Tf BT 1 0 0 1 112.69 205.9 Tm (2009)Tj ET /F1 12 Tf BT 1 0 0 1 143.22 205.9 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 188.41 Tm (be reproduced in whole or in part, free of charge, in any format or medium provided )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 170.91 Tm (that it is not used for commercial gain. This consent is subject to the material being )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 153.42 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 135.92 Tm (misleading context. 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put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B Tc gPUcOx {OqqQF4-UټXODU8o\kswKami%ޗﶥB$S/1LW~'T^<T4PX+ԯ({A34.KUĖn%*R_g!g(F4%ٸD K~ɕy8e!lcx# |< -}^^i(XlŨ3K a[y3E7Oz,߉1N6+Pj)cpS-mR\7߃Ra0bRTl,SQYKO׏C8y'߭sU5d}DҰMۭT[I[(㏭AK9%+,E B`6P( :8|NoYo>XImF;:Bŀÿ Kt,!fa"X0*Im Srߋ{8w;Ҵ+DIZy41Żp m`Z# 2;7aޗ8~$6<+p Uk!i͢m~~ I[z)*a0wmNQ ^\تw?@ċ=0}Ơ6YWUfo&|*aGѤrvʧ:q9h@) 6u%sBo$N?J6(Ah:m~\ZXݐ^NR(>^;:i~f6{'Y &'W|-}犁$$S Cp`Ӎ+Wǧ`q4{W_E&9YXs1sZQ<*`(SaD~e 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