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Inspection Summary


Overall summary & rating

Good

Updated 4 August 2018

Millfield is a 'care home'. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. Millfield is a purpose-built home, owned and managed by Anchor, which is England’s largest not-for-profit provider of support, care and housing for older people. It is set in a quiet location in the Waterhead area of Oldham. The service is registered to provide care for 37 people. At the time of our inspection there were 36 people living at the home.

Our last inspection of the service was in August 2014. At that inspection we rated the service good overall. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Systems remained in place to help safeguard people from abuse. Staff had a good understanding of safeguarding matters, how to identify signs of abuse and what action to take to protect people in their care. Risk assessments had been completed to show how people should be supported with everyday risks.

Recruitment checks had been carried out to ensure staff were suitable to work in a care setting with vulnerable people. At the time of our inspection there were sufficient staff to respond promptly to people’s needs.

A safe system of medicine management was in place. Medicines were stored securely and records showed that staff received training and competency assessments before they were permitted to administer medicines.

The home was well-maintained, clean and decorated to a high standard. It provided a pleasant environment for people to live in. There were effective infection control and prevention measures within the service. Checks and servicing of equipment, such as for the gas, electricity and fire-fighting equipment were up-to-date.

Staff had undergone training to ensure they had the knowledge and skills to support people safely. All staff received regular supervision. This ensured the standard of their work was monitored and gave them the opportunity to raise any concerns.

The service was working within the principles of the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS).

Staff worked closely with health and social care professionals to ensure people were supported to maintain good health. People were supported to eat a well-balanced diet and were offered a choice and variety of good quality, home-cooked meals.

Staff interacted with people in a warm and caring way, respected people’s privacy and dignity and promoted their independence.

People's care plans contained detailed information about their preferred routines, likes and dislikes and how they wished to be supported. A range of activities were available for people to take part in.

The service had a formal process for handling complaints and concerns. We saw that complaints had been dealt with appropriately.

Although both the manager and deputy manager were new to their posts, we found they provided good leadership of the service and were committed to maintaining and improving standards. Audits and quality checks were undertaken on a regular basis and any issues or concerns addressed with appropriate actions.

Inspection areas

Safe

Good

Updated 4 August 2018

The service remains good.

Effective

Good

Updated 4 August 2018

The service remains good.

Caring

Good

Updated 4 August 2018

The service remains good.

Responsive

Good

Updated 4 August 2018

The service remains good.

Well-led

Good

Updated 4 August 2018

The service remains good.