Quality Homecare (Barnsley) Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Records showed that regular updated to people’s care plans were made when needed. People and their relatives where appropriate could access the care planning system to update their details and communicate with the provider. A person told us, “The provider and council work together to make sure my plan is correct.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Where people required support from health and social care services, the provider ensured they worked in line with professional advice. A professional told us, “The provider follows the advice in people’s plans.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People and their relatives had access to their plans both online and in hard copy and these were available to people if they were accessing other services, for example hospital. Records showed that the provider worked in partnership with relevant professionals to support people and share information.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives. Records showed that where the provider had identified that people may have additional unmet needs, they were proactive in supporting people to access services if they wished to do so.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider worked with people to help them achieve their goals and supported them to access support where required. The provider kept daily records of interventions and took appropriate steps to escalate concerns as required.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People had full access to their care records and stipulated how they wished to be supported. The provider assessed peoples consent to care and treatment and documented it. Where people required support to make decisions, the provider followed the principles set out in the Mental Capacity Act and recorded details of any lasting powers of attorney that were in place.