- Homecare service
Quality Homecare (Barnsley) Limited
Assessment report published 17 June 2025
Contents
Ratings
Our view of the service
Date of Assessment: 7 May to 29 May 2025. Quality Homecare Barnsley is a domiciliary care agency providing personal care to people in their own homes. At the time of the assessment 16 people were receiving a service. The service provides support to younger adults and older people, some of whom are living with dementia. An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. This assessment took place due to the length of time since the previous inspection, and to follow up on previous inspection findings. We rated this service under our previous methodology in March 2020 where it was inspected and rated as requires improvement overall. At this assessment we reviewed all 5 key questions and rated the provider good overall. The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation. People were supported by caring staff who knew them well and followed their wishes. Managers at the service undertook regular monitoring of the care provided to ensure ongoing quality, this included spot checks and monitoring their online systems. The provider was in the process of reviewing their electronic call monitoring system due to issues with the validity of some of the data.
People's experience of this service
All people we spoke to were positive about the quality of their care.People told us they were fully involved in their care planning and systems in place supported this. People told us that staff were kind and caring, they had continuity of care and had built up positive relationships with the staff who supported them. People told us, “‘The carer’s follow my preferences, they are worth their weight in gold.” A relative told us, “The carers talk to my relative kindly, they are respectful.” People told us that staff were sometimes a few minutes late, but this did not impact on their wellbeing. We were told that if staff were going to be significantly late, the office would call to let them know. People and their relatives told us they knew who the managers of the service were, they were in regular contact and felt that managers listened to them and were approachable.