Quality Homecare (Barnsley) Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. All people and relatives we spoke to were positive about staff, telling us they were kind and caring. A person told us “Yes, they are (caring), I wouldn’t swap them for the world.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Records showed that people received an assessment of their needs prior to care and support commencing. People were supported to achieve goals which were important to them, and the service continually adapted to the needs of people.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they knew who to speak to if they had any concerns or their needs had changed. People and their relatives where appropriate had full access to their care plans via an electronic system. People and their relatives could contact managers and staff and make changes to their plans as and when needed.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The provider was flexible in their approach to people’s needs. Where people’s needs had changed records and feedback from managers demonstrated changes that had been made promptly so people remained safe and supported. Where people required additional support from other community services, the provider helped people to access this.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported by their management team. Records showed staff received regular observations of their work which was then discussed during supervision sessions, to either confirm best practice was used or to support improvements. A staff member told us, “Managers are really nice, really lovely and helpful.”