Archived: Oakwood Hall

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive - this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment we looked at 1 quality statement and the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes, and tailored their care, support, and treatment in response to this. Training records showed there was compliance in completing training. We spoke with staff who told us, "Things we do really well here is have a person-centred approach. We are so supportive to people’s individual needs and their history, our approach to people is different and varied, which is how person-centred care should look” and "What I love about here and what we do best is open a space and opportunity for growth and support people to grow. We are person-centred and empower people to be as independent as possible. We develop people’s skills so they can grow personally. It’s wonderful to see people grow and become more confident. Independent living is very rewarding, seeing a person ready to live independent again is wonderful.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.