Caring Partners Healthcare Ltd

Date of Assessment: 29 to 31 December 2025. Caring Partners Healthcare Limited is a homecare service providing personal care for adults of all ages, people living with dementia and people with physical disabilities. This inspection was carried out in response to the rating of requires improvement at the last inspection. The provider was previously in breach of the legal regulation relating to good governance. Improvements were found at this inspection, and the provider was no longer in breach of this regulation.

The provider now had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly and action was taken to reduce the risk of incidents occurring again. Equipment people needed was well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. The provider now completed necessary pre-employment checks before new staff started providing care for people. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff now managed medicines well and involved people in planning any changes.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Managers now understood their roles and responsibilities. The provider now had clear governance systems, with a structured approach to identifying shortfalls in the service and ensuring improvements were made.

Date of assessment: 15 to 26 August 2025. Caring Partners Healthcare Ltd is a domiciliary care agency providing the regulated activity personal care to adults over and under 65yrs and people with dementia and physical disabilities. At the time of this assessment there were 5 people using the service to receive personal care in their homes.

This assessment was carried out to follow up on 3 breaches of regulations found at our last assessment. At this assessment we found the service had made the required improvement towards 2 breaches of regulation but has not made the required improvement needed for governance of the service. Therefore, the service remains in breach of the legal regulation for good governance.

Governance systems were not effective in monitoring and identifying improvement needed. Quality checks being completed were ineffective in making sure care records contained the details needed to support people safely. Incidents and accidents had been recorded with details of actions staff had taken in response. However, management had not always recorded their review of measures to prevent a recurrence.

Leadership was very responsive to feedback from the Care Quality Commission (CQC) during our assessment, but there was a reliance on CQC to help identify shortfalls with little evidence of understanding priorities for quality and safety.

Some risk management plans lacked details about levels of support people needed and guidance for specific health needs. However, staff were knowledgeable about people’s needs and people had the same staff supporting them which provided a consistency with care.

Staff recruitment had improved. However, further improvement was needed with staff recruitment records. There were enough staff to support people safely and staff received an induction when they started at the service. Ongoing training was provided which was a mix of online and face to face learning. Staff told us they felt suitably trained for their work.

Medicine’s care plans needed more details on levels of support people needed. Whilst staff had training on administering medicines safely, the provider had not always carried out medicines’ competence checks in a timely way. People had their medicines as prescribed. Staff had access to personal protective equipment and had been provided with training on infection prevention and control.

Feedback about the management approach was positive. Staff told us they enjoyed working for the provider and felt valued. People, relatives and staff said the management were approachable and everyone felt able to share concerns.