Updated 18 December 2025
Date of Assessment: 29 to 31 December 2025. Caring Partners Healthcare Limited is a homecare service providing personal care for adults of all ages, people living with dementia and people with physical disabilities. This inspection was carried out in response to the rating of requires improvement at the last inspection. The provider was previously in breach of the legal regulation relating to good governance. Improvements were found at this inspection, and the provider was no longer in breach of this regulation.
The provider now had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly and action was taken to reduce the risk of incidents occurring again. Equipment people needed was well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. The provider now completed necessary pre-employment checks before new staff started providing care for people. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff now managed medicines well and involved people in planning any changes.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Managers now understood their roles and responsibilities. The provider now had clear governance systems, with a structured approach to identifying shortfalls in the service and ensuring improvements were made.