- Homecare service
Caring Partners Healthcare Ltd
Assessment report published 4 September 2025
Contents
Ratings
Our view of the service
Date of assessment: 15 to 26 August 2025. Caring Partners Healthcare Ltd is a domiciliary care agency providing the regulated activity personal care to adults over and under 65yrs and people with dementia and physical disabilities. At the time of this assessment there were 5 people using the service to receive personal care in their homes.
This assessment was carried out to follow up on 3 breaches of regulations found at our last assessment. At this assessment we found the service had made the required improvement towards 2 breaches of regulation but has not made the required improvement needed for governance of the service. Therefore, the service remains in breach of the legal regulation for good governance.
Governance systems were not effective in monitoring and identifying improvement needed. Quality checks being completed were ineffective in making sure care records contained the details needed to support people safely. Incidents and accidents had been recorded with details of actions staff had taken in response. However, management had not always recorded their review of measures to prevent a recurrence.
Leadership was very responsive to feedback from the Care Quality Commission (CQC) during our assessment, but there was a reliance on CQC to help identify shortfalls with little evidence of understanding priorities for quality and safety.
Some risk management plans lacked details about levels of support people needed and guidance for specific health needs. However, staff were knowledgeable about people’s needs and people had the same staff supporting them which provided a consistency with care.
Staff recruitment had improved. However, further improvement was needed with staff recruitment records. There were enough staff to support people safely and staff received an induction when they started at the service. Ongoing training was provided which was a mix of online and face to face learning. Staff told us they felt suitably trained for their work.
Medicine’s care plans needed more details on levels of support people needed. Whilst staff had training on administering medicines safely, the provider had not always carried out medicines’ competence checks in a timely way. People had their medicines as prescribed. Staff had access to personal protective equipment and had been provided with training on infection prevention and control.
Feedback about the management approach was positive. Staff told us they enjoyed working for the provider and felt valued. People, relatives and staff said the management were approachable and everyone felt able to share concerns.
People's experience of this service
People and relatives we spoke with were positive about their experiences of care and support from this service. People felt they were safe and told us they got on well with the staff. The service provided people with continuity of care as the same staff visited people consistently.
People said if they did not feel they matched with staff, this feedback was listened to and changes were made. People felt involved in their care planning and had access to copies of care records. People and relatives were positive about the management approach. They knew who the management were and felt able to raise any concerns. We were told communication with people and the office was good.
While people expressed satisfaction with their care, our assessment found elements of care which did not meet the expected standards. This was with regards to governance of the service.