Hamptons Hospital

The Hamptons hospital has not been rated before and Diagnostic Imaging has no prior rating. Patient areas were safe, generally clean, well equipped and fit for purpose. The service had low staffing levels at the time of the assessment. Currently the service is experiencing low patient volumes, and they relied on agency/bank staff to maintain some services when needed. Staff received training to support safe care and treatment. Staff were knowledgeable about the service and how to report incidents, safeguarding issues and radiation specific concerns. Staff and teams worked well together and treated people with kindness, empathy and compassion.

There were some processes that could be improved in the management of risk and incidents.

The outpatient department comprises of 8 consultation rooms covering a range of specialities. It is open from 8am to 6pm except Sundays and has a GP clinic that runs for 3 evenings over the week.

The hospital’s core service is surgery. Where outpatient arrangements mirrored those in surgery, findings have been reported in the surgery section.

This assessment was undertaken because this is the first assessment of the service since it registered in March 2023.

The on-site assessment was unannounced and took place on 3 December 2025. We assessed 33 quality statements across the key questions of safe, effective, caring, responsive and well-led to determine the rating.

During the assessment, we spoke with staff, leaders and service users. We reviewed care records, policies, and other documentation relevant to the service.

We have rated the service as good.

The outpatient service was found to provide compassionate and person-centred care. Safe staffing levels were consistently maintained due to the workforce’s flexibility and responsiveness. Clinical teams demonstrated effective teamwork across all areas. Staff worked collaboratively to support continuity of care. There was also strong leadership within the outpatient service.

Medicines optimisation was safe and infection prevention and control practice was effective.

Hamptons Hospital is an independent hospital located in Cambridgeshire. Hamptons Hospital introduced day case surgical procedures in April 2025, expanding services offered at the location, which already included GP services outpatient clinics and a range of diagnostic services, including MRI. This was the first time we inspected the hospital. We did not inspect GP services as part of this inspection.

The clinic had no overnight beds. Facilities included a theatre, a recovery room,

Staff treated patients with compassion and kindness, respected their privacy and dignity and took account of their individual needs and choices. Staff were alert and responsive to people’s needs and provided emotional support to patients to avoid any preventable discomfort, concern or distress.

The service planned care and treatment to meet the needs of local people, took account of people’s individual needs and future care plans, and made it easy for people to give feedback about their experiences.

Leaders were focused on good outcomes for patients. Staff provided compassionate care where privacy and dignity were maintained. Staff communicated well with patients and those close to them and put them at ease through their stay.

However

Audit processes withing the governance framework were not consistently embedded. Some polices had not been kept up to date. Staff reported challenges in procuring equipment, which resulted in some procedures being cancelled at short notice.