Happy Face Aesthetics

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred treatments; supported learning and innovation; and promoted an open, fair culture.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service’s ethos was displayed on their website. The provider aspired to provide the best standard of care to every person. The service was person-focused, taking a highly responsible approach to the treatments it delivered.

The provider of the service had the capacity and skills to deliver high-quality, sustainable outcomes. They were knowledgeable about issues and priorities relating to the quality and future of services, including changes within the medical aesthetic sector.

Although there had been no ‘Freedom to Speak Up’ concerns raised, information was available for people and those that worked at the service to raise an issue should the need arise.

The people that worked at the service were valued by the leadership. Training relating to equality, diversity and inclusion had been undertaken.

The service had clear responsibilities, roles, and systems of accountability and governance. The governance arrangements were appropriate for the range of treatments provided and delivered.

We found policies, procedures and governance arrangements were regularly updated for sustainability at this service.

We were provided examples of partnership working with local NHS healthcare providers including GP practices and pharmacies for sign posting to ensure people were delivered holistic person-centred care.

There was a focus on learning and improvement at the service. Developments and improvements at the service were seen. The provider had used information from different sources, including feedback from those that received treatments. For example, the provider had increased the range of treatments delivered from the requests made by people who sought treatment. The provider explained they had plans for future development at the service and was undertaking enhanced training to enable them to expand the range of treatments delivered.