Happy Face Aesthetics

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that people were treated equally and without discrimination.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their treatment choices.

Our review of clinical records showed people were supported to understand their individual needs, the expectations of treatment, and were involved in planning their treatments.

The provider spoke clearly about building relationships with people coming for treatments and delivering bespoke individual treatment plans.

The service understood the diverse health and care needs of people and their local communities, so treatments were joined-up, flexible and supported choice and continuity.

The provider understood the potential of the health and treatment needs of people who chose to access the service.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to people’s needs. They gave people appropriate details about their health and treatment options to enable informed decision-making.

Information provided to people by the service met the Accessible Information Standard.

The service made it easy for people to share feedback and ideas or raise complaints about their treatment and support. This included a suggestion box in the service waiting area. They involved people in decisions about their treatments and told them when changes were made to meet their needs.

Although the provider had not received any complaints, we saw the service held a complaints policy and the provider explained how they would approach a complaint in line with their policy.

From the feedback we reviewed, people reported timely access to initial assessment and treatment.

Waiting times, delays and cancellations were minimal and managed appropriately.

The service was based on the ground floor making it fully accessible. Outside of the service’s opening hours, people had access to support by telephone with the provider.

Happy Face Aesthetics is a private self-funding aesthetic clinic. The provider identified people who may need additional support to use the service, such as written information in a larger font size.

Before delivering treatment, people attended for a consultation, where the provider discussed with them the risks and benefits and answered any questions.

Feedback provided by people using the service was positive, telling us they were treated equally and without discrimination.

Happy Face Aesthetics is a private aesthetic clinic. This quality statement, about long-term care and treatment decisions, is not relevant for this service.

People were provided with information about what to do if they required support post-appointment and any other future options.