Happy Face Aesthetics

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence that people were safe when receiving treatments and protected from abuse and avoidable harm.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated appropriately. Lessons were learnt to continually identify and embed good practice.

The provider had processes to report incidents, near misses and safety events. There was a system to record and investigate complaints, and although the provider had not received any formal complaints, they were able to explain effectively how they would be managed.

The service worked with people and referred to clinical guidance to establish and maintain safe systems. We found the guidance used was appropriate and well managed.

There were systems in place to record information relating to new people accessing the service. The service worked with other local healthcare providers including GP practices and pharmacies for signposting and to share information when this was necessary for their treatment, and with people’s permission.

The clinic worked with people and local healthcare providers to understand what being safe meant and the best way to achieve that. We saw the service had an updated safeguarding policy in place. The service treated adults for regulated treatments (and had measures to ensure children were not brought for those treatments).

On the day of the assessment, we found appropriate training procedures for safeguarding for the treatments and service provided.

Staff who acted as chaperones were trained for the role and had received a DBS (Disclosure Barring Service) check.

We observed the provider managed risks and thought holistically about people. Treatments met people’s needs, were safe, supportive, and enabled people to make decisions that mattered to them.

Although the service did not see acutely unwell people, they understood their responsibilities to manage emergencies and to recognise those in need of urgent medical attention. Emergency equipment and medicine was available and well maintained. The provider explained how they could recognise a deteriorating person and knew the action to take. For example, when assessing a person for treatment the provider found they had high blood pressure and supported them to access the GP for treatment. The provider had also picked up mental health concerns and ensured people received appropriate signposting.

The premises cleaning procedures were in place to ensure the premises and equipment were well maintained. Health and safety risk monitoring had been carried out, and actions had been taken to ensure safety and improvement.

The service had safe and effective staff. We found training was up to date, with learning needs and development managed appropriately. We observed the provider was working within their agreed areas of competence.

Safe recruitment practices were seen and DBS (Disclosure Barring Service) checks for staff had been carried out.

The provider managed the risk of infection, and we observed the building and equipment was clean and tidy. People using the service told us they felt safe having their treatment in the clean environment. We found there was an appropriate updated policy to control the risk of infection.

Staff had had received relevant training. Cleaning processes were in place and actions had been taken to mitigate risks.

The service used a small range of medicines, which were appropriate for the treatments they provided. People were involved with the planning of their treatments, this included when changes happened.

People receiving treatment knew what to do and who to contact if they experienced any unexpected symptoms. The provider followed protocols to ensure they prescribed all medicines safely, and that people received the appropriate recommended advice.

Medicine was stored securely and at appropriate temperatures which were monitored twice a day. Medicine stock levels and expiry dates for all medicine was regularly checked, this included emergency medicine. We found the provider had effective systems to manage and respond to safety alerts and medicine recalls.