Happy Face Aesthetics

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Happy Face Aesthetics is an independent aesthetic service located in Frinton-on-Sea, Essex.

This clinic is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the treatments provided. Some exemptions from regulation by the CQC relate to particular types of regulated activities and services, and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We did not inspect, or report on, those treatments that are outside the scope of registration. Therefore, we only inspected the provision of treatments relating to the treatment of, hyperhidrosis (excessive sweating), migraines, and bruxism (involuntary grinding, clenching, or gnashing of teeth) with Botox, and for slimming services.

This was the first inspection of this service since registration in July 2022. We assessed all quality statements across the safe, effective, caring, responsive, and well led key questions. The overall rating following this inspection was Good.

At this inspection we saw the clinic had an effective learning culture and raised concerns appropriately. We found an effective system to manage incidents or concerns. The facilities and equipment were seen to meet the needs of people using the service, were clean, well-maintained, and any risks had been mitigated. The provider understood health and safety risks and monitored and managed medicines well. The service had safeguarding arrangements for adults; these were clear and appropriate for the service provided. Arrangements for safeguarding children was not required for the regulated services at this inspection.

People we spoke with told us they were involved in decisions at all stages of their treatment to assess their service needs. Treatment was seen to be based on latest evidence and good practice. The provider worked with local healthcare providers including GP practices and pharmacies for signposting for people’s best outcomes and smooth transitions when appropriate. The provider made sure people understood their treatment to enable them to give informed consent.

We saw people were treated with kindness and compassion and their privacy and dignity were protected.

The service provided information that people could understand. People’s convenience was prioritised when making appointments for treatments.

The governance arrangements were appropriate for the range of services being delivered. The provider had the capacity and skills to deliver high-quality, sustainable treatment. They were knowledgeable about issues and priorities relating to the quality and future of their services, including changes within the medical aesthetic sector.

People's experience of this service

The clinic encouraged and sought feedback on the quality of clinical treatment people received. People were positive about the quality of their experience when accessing Happy Face Aesthetics services. The feedback highlighted a strong person-centred culture and understanding of people’s needs for treatment giving them time to decide whether they wanted to go ahead.