SENSE - 25 Horsegate

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders understood people’s individual needs and delivered care that recognised diversity and reduced inequality. Care was personalised and staff adapted communication and support to meet their needs, including for people who were non-verbal.

People were supported to access activities and opportunities that reflected their preferences. One relative shared, “They go to a day centre; do cooking, art and games, swimming and horse-riding.” This showed people were supported to participate in activities that were important to them.

The provider worked closely with families and professionals to ensure care remained responsive. Staff were described as engaged and proactive in supporting positive outcomes, reflecting a commitment to person-centred care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.