SENSE - 25 Horsegate

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One staff member described their role as, “Supporting people to make choices and live the best life they can,” demonstrating a strong caring culture.

People were encouraged to take part in everyday activities and routines. A relative told us, “Staff help him to be involved in housework, they push the hoover around,” showing how staff supported meaningful engagement and independence. Staff respected people’s dignity and privacy and gave examples of closing doors and curtains when delivering care to support this.

People were supported to maintain relationships with family and others important to them. Feedback from relatives indicated people were comfortable and relaxed, and care was delivered in a way that promoted wellbeing and individuality.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.