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Davigdor Lodge Rest Home Good

Inspection Summary


Overall summary & rating

Good

Updated 27 March 2019

About the service: Davigdor Lodge Rest Home is a residential care home providing accommodation and support for up to 25 people with mental health conditions. At the time of the inspection there were 25 people living at the home.

People’s experience of using this service: The service met the characteristics for a good service in each of the key areas, more information is in the full report.

• People said they felt safe living at Davigdor Lodge Rest Home. One person said, “I get anxious sometimes but staff know how to calm me down, I feel safe here.”

• Risks to people were assessed and managed. Staff understood how to recognise and report safeguarding concerns. There were enough staff on duty and they had the knowledge and experience they needed to care for people safely. People received their medicines safely and there were systems to prevent and control infection. Incidents were recorded and changes were made to prevent further occurrences.

• Staff had received the support and training they needed to care for people’s needs. Staff described effective communication and good team work. Assessments and support plans guided staff in how to support people. People told us they enjoyed the food provided. One person said, “We have a choice and there’s plenty to eat and drink.” People were supported to access health care services when they needed them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People said that staff were kind. One person told us, “They are all very caring and helpful.” Staff knew people well and had developed positive relationships with them. People were supported to express their views. Staff respected people’s privacy and dignity and encouraged people to be as independent as possible.

• People were supported in a person-centred way. Staff recognised changes in people’s needs and responded in a timely way to seek advise from health care professionals. There was a robust system for managing complaints. People told us they felt confident that any issues would be addressed.

• People and staff spoke highly of the management of the home. One person said, “The manager is doing a first class job.” There was visible leadership and staff understood their roles and responsibilities. Management systems were used to monitor and improve the quality of care. People and staff said they felt included in developments at the service and told us their ideas and views were welcomed. Staff worked effectively with other agencies.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good- 29 June 2016

Why we inspected: This was a planned comprehensive inspection.

Follow up: Ongoing monitoring.

Inspection areas

Safe

Good

Updated 27 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 27 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 27 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 27 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 27 March 2019

The service was well-led

Details are in our Well-Led findings below.