Last updated 7 March 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: This inspection was carried out on one day by one inspector and an expert by experience, who had experience of older people. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type: Wilbury is a Care Home, providing accommodation and personal care for older people with minimal support needs. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided

Notice of inspection: This inspection was unannounced.

What we did: We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from the local authority and professionals who work with the service. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection, we spoke with 7 people living at the home and three relatives to ask about their experience of the care provided.

We spoke with six members of staff including the provider, registered manager, manager, housekeeper and care workers.

We reviewed a range of records. This included three people's care records and medication records. We also looked at two staff files in relation to recruitment and training records, records relating to the management of the service and a variety of policies and procedures developed and implemented by the provider.