Last updated 19 May 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was undertaken by one inspector. It took place on 13 and 14 April 2016 and was unannounced.

Before the inspection we reviewed the information that we held about the service and the service provider. This included the provider information return (PIR) and statutory notifications sent to us about incidents and events that had occurred at the service. A PIR is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. A statutory notification is information about important events which the service is required to send to us by law. We also received feedback about the service from a visiting health care professional, the local pharmacist and the local authority. We used all this information to decide which areas to focus on during our inspection.

We observed staff supporting and interacting with people and spoke with nine people, four visiting relatives, a visiting hairdresser, the registered manager, two directors and five members of staff.

We looked at records including five people’s care records, four staff recruitment records, medication administration record (MAR) sheets, staff rotas, staff training and supervision trackers, complaints and other records relating to the quality assurance processes and management of the service.

Following our inspection the provider sent us additional information relating to staff training and minutes of meetings which had been attended by people who use the service and minutes of staff meeting minutes. This information was considered in the writing of this report.

No concerns were identified at the last inspection of the service which took place on 25 June 2014.