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Inspection Summary

Overall summary & rating


Updated 7 March 2019

About the service: Wilbury has 18 bedrooms and is registered to accommodate a maximum of 19 people. Eleven rooms have en-suite facilities. It specialises in providing support to older people who require minimal assistance with their personal care. Bedrooms are located over four floors which are accessible via stairs or a shaft lift. There is level access to the gardens at the rear of the property. At the time of our inspection 16 people were living at the service. For more details, please see the full report which is on the CQC website at

People’s experience of using this service:

At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

People were protected from avoidable harm. Staff knew how to recognise the potential signs of abuse and what action to take to keep people safe. People told us they felt safe and knew who to contact if they had any concerns. The registered manager continued to ensure there was enough staff to support people safely and they followed safe recruitment processes. One person told us, “I feel really at home here. If I hadn’t, I wouldn’t have stayed.”

People continued to receive their medicines safely and on time and staff were trained in administering medicines. People were protected by the prevention and control of infection and staff wore gloves and aprons when supporting people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. One person told us, “I can’t say a word against it’ I get up and go to bed when I want, and staff help me when I need help.”

People continued to be supported by staff who had the training, skills and knowledge to deliver effective care and support. People were supported to maintain their health and had support to access health care services when they needed. People were supported to maintain a balanced diet and were overwhelmingly positive about the food.

People continued to receive kind and compassionate care. One person told us, “The staff are all very kind and patient. We get to know them all as friends.”

People continued to receive personalised care that was responsive to their needs. People could choose how they spent their day and had access to a range of activities across the week. One relative told us, “I know she has a good social life here, as she often isn’t in her room when I phone her and that’s a good sign”. People and relatives knew how to make a complaint and told us they felt listened to and had confidence that the manager and staff would act.

People and staff spoke positively about the culture of the home. There were clear lines of accountability and the provider continued to have effective quality assurance processes in place. People told us they thought the service was well managed. One person told us, “My daughter comes every day at different times, and she is always made welcome.”

More information is in Detailed Findings below.

Rating at last inspection: Good (report published 19 May 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service continues to be rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 7 March 2019

The service was safe

Details are in our Safe findings below.



Updated 7 March 2019

The service was effective

Details are in our Effective findings below.



Updated 7 March 2019

The service was caring

Details are in our Caring findings below.



Updated 7 March 2019

The service was responsive

Details are in our Responsive findings below.



Updated 7 March 2019

The service was well-led

Details are in our Well-Led findings below.