Brightwater

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives that we spoke with all told us staff were caring, and we observed kind interactions between people and staff. Comments included, “[Staff] treat me well, they’re good, nice and friendly” and “They’re lovely and kind, very much so”. Staff spoke about people with kindness and compassion.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence, supported them to know their rights and have choice and control over their lives, for example their right to vote. Before an election, the service sought accessible manifestos from each political party to support people to engage with the democratic process and make an informed if they wished to. When manifestos were not available in an accessible format, the service developed their own and introduced these at weekly resident meetings. This meant people were provided with information from all parties and enabled and empowered them to make an informed choice.

A person told us, “I have complete control”, and a relative said “It’s all about [person], they look after him and it’s all about him”.

A member of the management team said, “It’s about not making decisions for them [people living at the home], giving them choice, remembering that this is their home and ultimately what we think is right may not always be what’s right for them”.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.