Master Quality Health Care Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The provider gathered feedback from people with surveys which were accessible and written in an easy-to-read format, to ensure everyone had an equal opportunity to contribute.

Records were person-centred and people were given choices in how they wanted their care delivered to achieve the best outcomes for them. One staff member told us how a person had requested a change to support their health and well-being. In addition, 1 person was being supported to maximise their wellbeing by doing exercises. A staff member told us, “[Name} is enjoying the weather outside and we helped her with her exercises.”

People were appropriately referred to health professionals, such as the district nurse and social workers. Advice was followed to support good outcomes for people and this was recorded.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.