- Homecare service
Master Quality Health Care Services
Assessment report published 6 October 2025
Contents
Ratings
Our view of the service
The date of the assessment was from 20 to 22 August 2025.
Master Quality Health Care Service is a domiciliary care service providing personal care for people who live in their own homes. At the time of our assessment the service supported 12 people.
This assessment was triggered to follow up on concerns found at the previous assessment. We visited the service on 20 August 2025. We looked at records relating to the management of the service. Following the visit, we spoke on the telephone with people, relatives and staff. The overall rating for this assessment is good.
At the last assessment we found concerns relating to quality assurance and monitoring systems which were often not effective. We made a recommendation about the documentation of medicines. At this assessment improvements had been made in relation to identifying and monitoring risk, and record keeping. Medicines were managed safely, and records were accurate and up to date. There were enough staff to meet people’s needs and support them safely. Staff were kind, compassionate and knew people well. There was effective leadership and oversight of the service.
Staff spoke positively about the management team. They told us management provided support with learning and development opportunities and promoted an open and inclusive culture.
People's experience of this service
People were supported by staff who treated them with kindness and respect. Staff placed people at the centre of their care. People had a choice about how they wanted to receive support, and they received care from regular staff who were familiar to them.
People and relatives spoke positively about the service and people told us they felt safe when staff were supporting them. Feedback included, “They are always watchful of what I am doing to make sure I am safe" and “I feedback to the [staff] we have a laugh and a joke. I tell them I really miss them, when they go away."