Kismet House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our inspection (published October 2017) we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.People had individualised care plans reflecting their personal history, preferences, and specific needs. Care plans were reviewed regularly, and each person was assigned a key worker to help ensure they were actively involved in planning their care and support. This helped ensure care records were kept up to date. People were encouraged to personalise areas of the service. For example, one person who attended a local gardening group looked after plants in several spaces around the service. Bedrooms were also personalised, with items like photos, artwork, and other belongings important to each person.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People’s needs were assessed before they moved into the service. This included their religious beliefs, sexuality, and personal preferences. Staff received training in equality and diversity and understood how to recognise and prevent discrimination or unfair treatment. People told us they were encouraged to share their views about the service and felt listened to. Staff respected each person’s choices, including their food, lifestyle, and care preferences. One person said, “I love it here. I can be independent.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.