Kismet House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our inspection (published October 2017) we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and their relatives told us staff treated people with kindness and compassion. One person said, “Staff are very kind, [staff member] asks me what's wrong if I'm quiet.” A relative said, “Definitely without a doubt, in fact I am extremely enthusiastic about the staff. Some of the staff are exceptional.” Professionals who work with the service gave positive feedback, highlighting positive working relationships and effective support provided by staff. A professional said, “They are also kind and compassionate in my experience.” During our two-day visit to the service, we observed warm and supportive interactions between people and staff. Staff consistently supported people with dignity and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care records contained information about their personal history, preferences and any cultural and religious needs. Staff knew people well, including their needs, preferences, and how they communicated. Staff explained how they supported people’s communication needs, a staff member said “I break choices down as to not overwhelm [person]. I don’t overload them with information.” Relatives shared positive feedback, “Yes I do, being a small place the staff get to know [person] really well” and, “I can't think of an example where they hadn't communicated well with [person].”

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.